View Full Version : XP home problem with internet

06-10-2004, 09:45 AM
I've a pc with xp home that connects to the net but will go no further in it won't pull in email or even any web pages at all, and all the settings seem ok is there a easy fix? also could it be a motherboard problem?

06-10-2004, 09:47 AM
Are you using something like Norton Internet Security?? On the odd occassion the CCproxy file likes to shut itself off! That kills the surfing of sites.

06-10-2004, 09:51 AM
no it was having problem even before I installed zone zlarm I even shutdown zone alarm and still no joy

06-10-2004, 09:52 AM
Please answer the following:-
1) Dial up or Broadband?
2) Router or Modem?
3) Firewall Version?
4) Anti Virus version?
5) ISP name?

06-10-2004, 10:03 AM
Did you remove any spyware before the problem occured?

06-10-2004, 11:19 AM
Could be a modem problem, I've had a couple of winmodems lately that would hook up no sweat, but go nowhere.
Uninstall Zone Alarm completely & any other security you have & try again, Zone Alarm can still cause problems even if it has been disabled
After that, if you're sure your settings are ok & the problem persists, try another modem.

06-10-2004, 11:35 AM

Start --> Run --> Type in "command" (without the ") --> OK

In the blakc/white dos box that comes up type in:

netsh int ip reset resetlog.txt

Press enter, it'll pause then go to a new line.

Reboot - see if that works, just does a quick "set all TCP/IP stuff back to bog standard"

06-10-2004, 04:21 PM
Thanks all,made me think I restored all the spyware from adaware and uninstalled zone alarm and it went straight to avast so I could download that and still going.

Still don't know if it was the spyware or zone alarm .

06-10-2004, 04:31 PM
> Still don't know if it was the spyware or zone alarm

My $10 would be on ZoneAlarm

06-10-2004, 05:03 PM
The removal of some spyware can damage Winsock2

This is the fix from Microsoft.
To resolve this issue, delete the corrupted registry keys, and then reinstall of the TCP/IP protocol.
Step 1: Delete the corrupted registry keys

1. Click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. In Registry Editor, locate the following keys, right-click each key, and then click Delete:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\Winsock

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\Winsock2
4. When you are prompted to confirm the deletion, click Yes.

Note Restart the computer after you delete the Winsock keys. Doing so causes the Windows XP operating system to create new shell entries for those two keys. If you do not restart the computer after you delete the Winsock keys, the next step does not work correctly.
Step 2: Install TCP/IP

1. Right-click the network connection, and then click Properties.
2. Click Install.
3. Click Protocol, and then click Add.
4. Click Have Disk.
5. Type C:\Windows\inf, and then click OK.
6. On the list of available protocols, click Internet Protocol (TCP/IP), and then click OK.
7. Restart the computer.

07-10-2004, 09:57 AM
> Thanks all,made me think I restored all the spyware
> from adaware and uninstalled zone alarm

I suggest you run AdAware again and remove the spyware. If your internet connection stops working then apply the fix posted above.
Then reinstall Zone Alarm.
Do one thing at a time to make troubleshooting easier :)