View Full Version : AVG Antivirus problem

04-09-2004, 06:36 PM
Hi all
I have a slight problem with AVG i'm running windows xp home and I have downloaded the AVG file, however when I try to install it a box comes up saying Can't run 16-bit Windows program and the text in the box reads "One of the library files needed to run C:\DOCUME~1\OWNER\LOCALS~1\Temp\w256.tmp\setup.exe is damaged. Please reinstall the application".

I have tried the AVG file on another machine and it installs with no problem. Can someone throw some light on this.


04-09-2004, 07:39 PM
have a look here (http://www.grisoft.com/faq/us_faqtext.php?id=175&sid=26) - you might want to try installing it from another directory. Also, have you got winzip installed? HTH

05-09-2004, 03:59 PM
Tried what it said in the link but still the same problem.
Thanks for your time, I will try and find something on the internet about it. I have found plenty about other problems loading AVG but not this particular problem.

09-09-2004, 12:44 AM
If Xp refuses to handle 16bit programs, you have a corrupt system file.
Open Windows Explorer & navigate to Windows\repair. Copy "autoexec.nt" & "config.nt" to the system32 folder.

With any luck it should now work.
It is also possible that you have a system restore point which is far enough back to be before the fault occured.

09-09-2004, 09:57 AM
A possibility also is that it is conflicting with other files in the temp directory. This directory is used by windows to unpack files for the install process. Use a program like Ccleaner (http://www.ccleaner.com/) to clean it out (along with other areas) and then try an install.