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View Full Version : After install XP2 - Everytime it shows



jackyht
04-09-2004, 01:39 AM
hi all

After install SP2, i thought it will be running well.. but somehow whenever i open the machine. after the windows load up, it show a message and said "Direct Access Component encoutered a problem and need to close. We are sorry for the inconvenience..."

can i please know, wot is that and can you please tell me how to solve this case

thanks
Jacky

Rob99
04-09-2004, 01:57 AM
Do you have any more details regarding the error message?

If you are unable to use your computer sounds like more than just an inconvenience.

You could start looking here (http://www.google.com/search?num=100&hl=en&lr=&ie=UTF-8&q=sp2+Direct+Access+Component+encountered+a+proble m+and+need+to+close.+We+are+sorry+for+the+inconven ience...&btnG=Search)

jackyht
04-09-2004, 08:35 AM
Well when i click on the detail, it show this

Error signature
Event type: BEX P1: tfswctrl.exe P2: 1.3.10 P3: 3cdae2ff
P4: kernel32.dll P5: 5.1.2600.2180 P6: 411096b4 P7: 00010f8b
P8: c0000409 P9: 00000000

Reporting details
This error report includes: information regarding the conditions of Direct Access Component when the problem occured, the Operation system version and computer hardware in use, and the Internet Protocol (IP) address of your computer.

We do not intentionally collect your name, address, email address or any other form of personally identifiable information. However, the error report may contain customer-specific information in the collected data files: While this information could potentially be used to determine your identity, if present, it will not be used

The data that we collect will only be used to fixed the problem. If more information is available, we will tell you when you report the problem. This error report will be sent using a secure connection to a databse with limited access and will not be used for marketing purposes


and then there is a technical information about the error report... i clicked inside and said
C:\Documents and Settings\my Account name\ Local settings\Temp\WERc52f.d00\tfswctrl.exe mdmp
C:\Documents and Settings\my account name\local settings\temp\werc52f.d00\appcompat.txt

hope all this information helps u to help me to solve my problem
Jacky

jackyht
04-09-2004, 08:39 AM
and also i am definitely sure there is no prior hardware conflict before i installed this SP2....

jackyht
04-09-2004, 10:49 AM
further information that i found

After looking on the website <http://www.mcse.ms/message1002285.html> i have similar problem with them.. because my CD writer use HP DLA. When i put the CD-RW and those unclosed CD-R i get this message if i first put the CD in...

maybe i guess it is the incompatitility on between HP DLA and the Windows XP SP2.. as i know that HP DLA is online and nothing has been update lately!

i hope some more information can be provided in order to solve this problem....

Jacky

Murray P
04-09-2004, 01:54 PM
Looks like your on the right track with HP DLA HP packet writing (http://www.liutilities.com/products/wintaskspro/processlibrary/tfswctrl/).

You have a memory dump there C:\Documents and Settings\my Account name\ Local settings\Temp\WERc52f.d00\tfswctrl.exe mdmp which you could check out plus System Event log will give some more info.

Cheers Murray P

dinoisme
25-03-2005, 06:24 AM
I had the same problem with TFSWCTRL.exe.mdmp in xp sp2.

Solution: Turns out that the DLA that I installed from the hp dvd writer software is not compatable with xp sp2. You have to uninstall the dla software, then install "HPDLA460.exe and the problem is gone!

Hope it works for you!

[EMAIL=http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00242757]