PDA

View Full Version : MS(NZ)'s help with SP2 was great



TideMan
31-08-2004, 10:55 PM
I know its unfashionable to say anything good about Microsoft, but I want to compliment Microsoft NZ on the help their man Daniel gave me with a little problem I had with SP2.

After installing SP2 I found that when I tried downloading a .csv data file, as I do every few days, instead of offering me the choice of saving or opening, IE automatically opened the file in Excel.

Daniel spent hours working on this and was painstaking and patient. Eventually, we solved it by turning off Norton Antivirus which was apparently preventing changes being made to the registry via Control Panel/Folder Options/File Types XLB/Advanced/Browse in Same Window, so it wasn't an SP2 problem at all.

Thanks MS(NZ)!!

whiskeytangofoxtrot
31-08-2004, 11:00 PM
1.) Sigh, another SP2 thread.

2.) Pass the feedback to them as well, as a former front-line helldesker it is always well received as either the manager, or the staffer to get positive feedback.