View Full Version : Zone Alarm

28-08-2004, 02:21 PM
I have XP. I have just got broadband internet through ihug, so thought I should get a firewall. Have installed Zone Alarm, then Zone Alarm Pro, but can't get the internet to work when Zone Alarm is open. The connection is still there, but can't view any pages (I use internet explorer). Tried to put ihug as a trusted zone, but maybe I didn't do it right because it didn't make any difference. Can anyone give me better instructions than the ones I have found through Zone Alarm, or tell me what else I might be doing wrong. Thanks

28-08-2004, 02:39 PM
I can' talk you through it step by step, but I did know that you have to allow your browser server access to the internet. I mean IE or firefox, or whatever you use to access the web. Just thought I would post this incase it is something basic like that. I know when I installed ZA on my dd's puter, I also had to allow gereric host or something similar to connect as well.

28-08-2004, 03:04 PM
what sort of broadband connection do you have ?

Scotty D
28-08-2004, 03:58 PM
Open Zone Alarm select the Firewall tab then Zones make sure your connection has rights, not blocked. If it isn't there, then ADD your IP address and allow internet connection, not block. Tell us if successfull.

28-08-2004, 04:50 PM
Have a look thru these sites
here (http://don.hoover.net/index.html)
here (http://search.atomz.com/search/?sp-q=allow+program+access&sp-a=sp10030ad9&sp-k=&sp-advanced=1&sp-p=all&sp-w-control=1&sp-w=alike&sp-d=custom&sp-date-range=-1&sp-start-month=0&sp-start-day=0&sp-start-year=&sp-end-month=0&sp-end-day=0&sp-end-year=&sp-x=any&sp-c)

28-08-2004, 05:34 PM
>but I did know that you have to allow your browser server access to the internet.
No you don't. Unless you have a need eg Kaaza no program needs server access.
>I also had to allow gereric host
Only if you have, for most people, unneccessary services running.

28-08-2004, 09:10 PM
Thanks for that Mike, no Kaaza isn't run on either machine, but the only way I could get hers to connect was allowing gerenic host, or whatever, and IE for mine or firefox now. We both run Nortons, but that is about the only similarity. Ok, time to go back and look at my ZA settings, and try and change things and see if I can still get online.

Scotty D
28-08-2004, 09:20 PM
Have a look at Norton internet security setting maybe?

29-08-2004, 03:40 PM
Wired Country through ihug - there is an aerial on the roof that gets the signal.

29-08-2004, 04:21 PM
is there any ihug software on your pc that has to run in order for your internet to work ?

as far as i can tell the wireless setup you have work through you network card so as long as ZA sees your card you should be ok.

make sure you havn't blocked anything. also have you tried dropping the sicurity settings to low ?

29-08-2004, 08:01 PM
Thanks to everyone for all the feedback. I have tried to put the ISP addresses in that the ZA blocks and identifies as ihug. However, it still doesn't work. The only site I can get to (for some strange reason) is the ASB login, but I noticed that it isn't a www instead it starts with fnc. Don't know why - I guess you computer whizzes out there will know. Anyway, I'm not sure what to do next - are there any other firewall programs out there that I should try?

29-08-2004, 08:12 PM
did you try the ZA free ver ??

with the pro ver try disabling any adblocking.

also check in ZA logs and see what is being blocked.

29-08-2004, 08:38 PM
Tried the free version originally and upgraded to pro to see if that would fix the problems I was having - obviously didn't or I wouldn't be here! I have disabled the adblocking but doesn't seem to make any difference. The log seems to show that it isn't blocking ihug any more, just all sorts of things from all over the place (eg Thailand) that probably are suspect.

Thanks for all the help.

29-08-2004, 10:39 PM
silly me i forget to check the most basic......

does any other internet app work ?? (eg antivirus updates,email,chat prog)

30-08-2004, 02:38 AM
From experience, it may be something as simple as your browser not having permission to access the internet. Look in ZA's Program Control, Programs Tab. I don't know how it happened, but it did ,to me. Vince

30-08-2004, 07:58 AM
Email still works, haven't tried the antivirus - will let you know.

30-08-2004, 07:59 AM
As far as I can tell, that all seems to be OK.

30-08-2004, 11:03 AM
i don't think its a firewall issue. tho strange that it all works with the firewall off.

sounds like a browser problem. i would try a repair of IE. also have a look at this (http://pressf1.pcworld.co.nz/thread.jsp?forum=1&thread=50501&message=304292#304292)