View Full Version : Nortons AntiVirus Does Not Update Automatically

23-07-2004, 11:22 AM
I know of 5 people, including myself, who purchased new computers with Nortons Antivirus pre-installed. All visible indications were that it is properly installed and set up for automatic updating - but the updates do not occur, and no warning messages ever appears to indicate this fact. I realized this from the outset, so resorted to manually doing them while I sought a solution.
Unfortunately my associates are not as observant or computer capable, and all blissfully used their computers for months thinking all was ok. It was not till I contacted them that they became aware of it, and by then their 3 month subscriptions were about to expire!
I think this is unacceptable. Not only have they paid for a product that does not operate correctly but their computers became progressively more vulnerable to virus attack. The June edition of PC World provided an explanation relating to a problem in Windows XP Task Scheduling but I found nothing about this on either the Symantec or Microsoft websites. Symantec sells this product at a premium price yet seem to make no attempt to help their customers use it properly. Now that my subscription has expired I get regular warnings to say I should re- subscribe (and incidentally, send them money) but not a word was heard about updates not happening. Sorry Nortons, I'm going to a more responsive supplier.

23-07-2004, 11:36 AM
The copy of NAV with comes with a new PC is an OEM version and usually only lasts for 60, 90 or sometimes 365 days.
OEM product support is supplied by the manufacturer of the PC and not the company that made the software.
Did you talk to your PC supplier about the problem?
I have sold many PC's and laptops that came with NAV 60 day OEM and have not had any problems with the automatic updates. Although I will say that it is disabled by default which is crazy!

23-07-2004, 11:40 AM
I wouldn't pay anything to Symantec considering you can get good freeware such as AVG, Zone Alarm, Spybot & Ad-Aware. Uninstalling Nortons is one of the first things I do to new PC's. Get rid of it.

23-07-2004, 12:03 PM
There is tons of info on automatic update problems at the symantec site
Here (http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2000081614433306?Open&src=bar_sch_nam&docid=2000081608353806&nsf=sharedtech.nsf&view=7e7f15291a25d938882567e50048a048&dtype=&prod=&ver=&osv=&osv_lvl=)
Here (http://service1.symantec.com/SUPPORT/sharedtech.nsf/7e7f15291a25d938882567e50048a048/426899af17b7cfd088256b2600715d96?OpenDocument&src=bar_sch_nam)
andHere (http://search.symantec.com/custom/us/query.html?col=us+kb&ht=0&qp=%2Blanguage%3Aen&qs=-url%3A/sarc-intl.nsf/+-url%3A/navintl.nsf/&qc=&pw=100%25&ws=0&la=en&si=0&fs=&qt=automatic+updates&ex=&rq=0&oq=&qm=0&ql=&st=11&nh=10&lk=1&rf=0)