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View Full Version : Cancelling Jetstart



Asker
10-03-2004, 08:15 PM
I've recently signed up to wireless broadband, so I don't need my old Jetstart account anymore. How exactly does one go about cancelling it? Do I need to call up both my former ISP and Telecom? And if I call Telecom, what's the number to dial?

Misty
10-03-2004, 08:20 PM
Number to call Telecom re Jetstart etc is 123.
Check what your billing cycle is as it depends on when you joined !
Misty

stu140103
10-03-2004, 09:31 PM
>How exactly does one go about cancelling it? Do I need to
> call up both my former ISP and Telecom?

Yep :) contact your former ISP and ask them & then contact Telecom.

Hope this helps

PoWa
10-03-2004, 11:56 PM
Err definitely ring Telescum 123 and cancel before the end of the billing cycle or they'll sign you up for another non-refundable month.

What new wireless have you signed up for?

Asker
11-03-2004, 04:02 PM
Well, that's just typical... I rang both the ISP and Telecom, and both phonelines were 'too busy' to take my calls.

> What new wireless have you signed up for?

Woosh (Walker Wireless). I'm pretty satisfied with their service so far. Their customer support is very responsive as well. I posted a query on their website, and within ten minutes one of their operators actually called in on my cellphone and gave me the answer. Now that's fast!

PoWa
11-03-2004, 04:20 PM
> Woosh (Walker Wireless). I'm pretty satisfied with their service so far. Their customer support is very responsive as well. I posted a query on their website, and within ten minutes one of their operators actually called in on my cellphone and gave me the answer. Now that's fast!

Really? Did you post it in the support section or the enquiries? I've waited up to 4days for a reply from tech support using the email.

I've haven't been all that happy with woosh so far, but I think I'll stick with it for the time being in the hope that they'll get better. Been a few interesting threads on it.

1 (http://pressf1.pcworld.co.nz/thread.jsp?forum=1&thread=43649)
2 (http://pressf1.pcworld.co.nz/thread.jsp?forum=1&thread=44909)
3 (http://pressf1.pcworld.co.nz/thread.jsp?forum=1&thread=44970)

Did you get a booster antenna with it? Tear your hair out trying to get it to stay in the modem?