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Tony S.
01-03-2004, 07:38 PM
I have a friend who, after opening an Incredimail e-mail advertising Incredimail, the screen lost all its colours, and after going into display colour properties, there is only 2 colour and 16 colour options available.
What's going on here please. She is running Windows 98.

drcspy
01-03-2004, 08:11 PM
some how the system has 'lost' her display drivers.........
try ths.............goto control panel/system/device manager and clik on display adaptor......then clik the + sign beside it.......then clik one time on the adaptor listed.........then clik properties button.......then clik the 'driver' tab......then clik update driver............then hope the sysetm will find the driver........if it cant you will have to do this.......

goto control panel/folder options.........clik this up then under the 'view' tab make sure that it's ticked to 'show all files' and not to 'hide system folders' etc............then goto c:\windows and look for the folder called 'inf'..................right clik on that folder and then you will get a menu and clik 'properties' then you will see there is a tick in 'hidden' UNtick that then clik apply and ok
then go back to control panel/system/device manager and clik on display adaptor......then clik the + sign beside it.......then clik one time on the adaptor listed.........then clik properties button.......then clik the 'driver' tab......then clik update driver.......at this point you will get a choice .........take the 'automatic' one.......when it dont find the driver you got some choices of where to 'point' it too look .......use the 'browse' button and browse to c:\windows......and clik one time on the 'inf' folder and then clik ok and next .........hopefully it'll re-install the display drivers for you.................

LUCK