View Full Version : recovery disc scratched

01-12-2003, 12:54 PM
hi folks,

was wondering if you could help, my sister has a compaq presario
5000, running ME. It has a two cd recovery sytem, and the second cd has developed a small scratch, which wont allow it to complete the recovery.

I have tried making a copy, but get the same results. it has accepted the first disc, and wont let me rerun the whole recovery either,

any ideas would be appreciated,



01-12-2003, 01:00 PM
try a windows only recovery, hopefully only the first disk will be required.

if that fails contact compaq and see if you can get a replacement or....

go buy a new copy of windows.

01-12-2003, 01:08 PM
A few links for home remedies, from Google.

I have had success with toothpaste. Could try Brasso or car cutter polish. Use sparingly, only where the scratch is.




01-12-2003, 01:27 PM
See if you can find someone else who has the same set of recovery disks, and see if you can borrow them. I don't know if this is legal though..

01-12-2003, 02:34 PM
Your local video hire shop may have a machine to remove scratches on cd's

Billy T
01-12-2003, 05:12 PM
This franchise operation (http://www.discstation.co.nz/html/lower_north_island.htm) can help. Napier is in the middle of the page.

You may have to wait a few days if it is not done on site but they do a good job at reasonable cost.


Billy 8-{)

01-12-2003, 11:02 PM
personally Im with Billy T on this one.
taking to your disk with any abrasive substance is likly to it worse (sorry guys)

01-12-2003, 11:16 PM
I know someone who used brasso on a very badly scratched CD ( lots of scratches) Took a few days of on and off work but recovered everything on the CD. I would try this as a last resort. You can't make a stuff disk any worse.

Billy T
02-12-2003, 02:22 PM
Brasso or other polishes are only an option for the slightest of scratches, but even then it is a risky operation. Try to polish out anything deeper and you are likely to introduce surface-uniformity errors that can reflect the laser beam away from the optics. This can cause focus hunting and a "cannot read disk" result.

Polishing involves cutting back the entire data area of the disk, leaving a perfectly flat and unblemished surface. It costs just a few dollars so it is not worth wasting time and effort or risking further damage by trying to do it yourself.


Billy 8-{)

02-12-2003, 02:40 PM
thank you very much for all your great suggestions.



02-12-2003, 03:23 PM
I ususally wash my cd's under the tap and then dry them off. Has worked for me in the past, but probably won't work on major scratches.