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j.w.knowles
23-10-2003, 10:11 PM
Have 2 x HP640 printers, both hardly used, both stop printing then report paper jam code, it is clear the paper is not jammed, is there a known bug with these printers ?, what is it, and how to fix. As you know repair shop charges would exceed their value. (I am trying to help someone who can't afford to replace them)

Murray P
24-10-2003, 12:32 AM
Try HP here (http://h20015.www2.hp.com/en/document.jhtml;jsessionid=VWGCJPJK3C0O5QEXGRMEOSQ? reg=na&cc=us&docName=bpd09129&lc=en&) or here (http://h20015.www2.hp.com/en/document.jhtml?reg=&lc=en&cc=&prodId=hpdeskjet620187&docName=bpd09137&cat=solve). Or drop them an email. You might try reinstalling the drivers with the machine unpluged from the computer and off.

HTH Murray P