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Rob1
16-09-2003, 04:15 PM
I have a laptop which is not recording the keystrokes _R, N & B_
when the respective keypads are struck.

Does anyone have any suggestions as to why this is happening.
It started about two days ago and unfortunately is on a laptop
which originated from the now defunct "PC Company" .

The laptop is only about 4 months old and still "under warranty"
but I think I might be up a creek without a paddle in that respect.

xf|re
16-09-2003, 05:30 PM
That problem would normally mean one of 2 things, 1st off it could be the cable that is connected to the motherboard of the laptop. Just try removing the keyboard and attempt to reseat it if you can. Or finally it could mean some sort of liquid has been dropped onto the keyboard, normally this would mean that the keyboard would need to be replaced in these cases I'm afraid.

Hope this helps

Rob1
17-09-2003, 08:50 AM
Thanks for that - will check out what you have suggested

Graham L
17-09-2003, 05:27 PM
Before you start poking around inside the very fragile innards of a laptop, why not try going through CMANZ (http://cmanz.co.nz/) to get warranty service. They set up this organisation to handle the problems which occur.

If you don't know exactly what you are doing, you can do a lot of damage to a laptop.

falvrez
17-09-2003, 09:24 PM
Also if it's one of the "excel" machines they have a NZ distributor you could probably go to directly (as I did recently).
I haven't got the contact details here but let me know if you want them.

Ron Bakker
17-09-2003, 09:38 PM
Yes I once decided to clean the keyboard on my laptop.
Thinking I was being clever I thought I would unplug the key board to get better access.

I too found that the letters b n became tempremental there after.

Mizz_1Nique
18-09-2003, 02:44 PM
I have a PC Company Prodigy laptop and I sometimes have trouble with the enter button. My B and N keys work just fine. (Only had the laptop for a year now)

Rob1
18-09-2003, 06:20 PM
Thanks for that and everyone who has responded to my question.
It is a Predigy model and it was bought through Farmers who
suggested their "Totalguard" warranty which is is for five years.
This was taken out so I'm now going to claim against it - they
may have to replace it with another brand.

metla
18-09-2003, 06:24 PM
> Also if it's one of the "excel" machines they have a
> NZ distributor you could probably go to directly (as
> I did recently).
> I haven't got the contact details here but let me
> know if you want them.
>

Whats your opinon on the Excel branded laptops?

Heck,Does anyone have any experience with them?

falvrez
19-09-2003, 09:47 AM
No too bad. Quite heavy machines, bummer only USB1.1 though.
Have had two machines both with motherboard replacements so far.

But (at the time of purchase) good value for money.
My feeling is that they've certainly brought the brand name laptops (eg Dell, HP Compaq) down in price to an excellent level.