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Umila
16-07-2003, 07:55 PM
I have got a site where I went to download a desktop icon, which I did, but I uninstalled and went back to obtain it again. Somehow, I am now unable to download this due to the fact that I get the following message.

Add Item to Active Desktop (TM)

"You have chosen to make this channel offline and add it to your active desktop interface

Name: Your favourite w

URL http://..etc


There are three boxes that come up: Ok Cancel and Customise

How can I take it off the above status and down load it again. I know it has something to do with the synchronise key. I have checked the favourites and properties and none of the boxes are checked for offline.
So where do I go to revert above message.

Thanks for your assistance.

Jen C
16-07-2003, 08:21 PM
Try this:

Right click on the Desktop > Properties > Desktop tab > Customise button > Web tab. Remove the previously installed item and click OK. Then try downloading it again.

These instructions are for an XP computer.

Umila
16-07-2003, 08:39 PM
To Jen C.
Thank you but unfortunately, that did not work. I have a windows 2000
Umila