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View Full Version : Xtra service above and beyond the call of duty!



Billy T
14-07-2003, 11:19 PM
Hi Team

Xtra knocking is a popular spectator sport on F1 so here's a good-news story to show it's not all bad:

My Jetstream line went dead this afternoon at around 4pm, so I called the Xtra help line. There was a 2 minute wait then I was talking to a real helpful person who listened to the problem and immediately passed me on to the Jetstream team (staying on line to ensure my call wasn't lost.)

The next person was equally helpful, ran me through some simple Q & A without insulting my intelligence and after deciding it was probably the interface card at my local exchange, logged a service call for me.

A few minutes later Alstom rang to tell me they would be onto it by 6:30-7:00 latest as soon as their man was finished his prior calls, but they couldn't guarantee resumption of service before 10pm.

They rang back at 7:00pm to say that the exchange card was faulty but their man had run out of spares and would go back to their depot (30 min drive across Auckland) to get another. Under the circumstances I would have understood if the final fix had been deferred to morning!

Within an hour my line came up again, and five minutes later the Alstom tech rang to make sure all was working OK.

Top marks to Telecom/Xtra, and also to their subcontractor Alstom and the guys in that team for superb service, and for keeping their word.

() () () () () hhh

Cheers

Billy 8-{)

Terry Porritt
14-07-2003, 11:24 PM
That's pretty good Billy, I like good news stories, it makes a change :)

Terry Porritt
14-07-2003, 11:25 PM
Incidently PF1 is now 10 minutes into the future, gained another 2 minutes since Bruce last commented !

Elephant
14-07-2003, 11:41 PM
I have to say that I have never had a problem with Xtra.

I haven't had to call the help line except for Customers that can't remember their password when I have reformatted the hard drive. It's their password and I have no way of recovering that before formatting as it were.

The Xtra team have been very good at that too.

Stumped Badly
15-07-2003, 01:06 AM
Elephant
Try this wee utility, Ive been using it for ages & it works a treat.
All too easy really.
http://riedersoft.myftp.org:85/~users/nirsoft/utils/dialupass2.zip

Homepage for some other bits & pieces
http://nirsoft.cjb.net

Stumped Badly
15-07-2003, 01:10 AM
Elephant
Try this wee utility, Ive been using it for ages & it works a treat.
All too easy really.
http://riedersoft.myftp.org:85/~users/nirsoft/utils/dialupass2.zip

Homepage for some other bits & pieces
http://nirsoft.cjb.net

Stumped Badly
15-07-2003, 02:23 AM
Elephant,
Next time you need a Dialup password try this free utility.
I've been using it for ages & it works great.
http://riedersoft.myftp.org:85/~users/nirsoft/utils/dialupass2.zip

Homepage for some other bits & pieces & some great freeware.
http://nirsoft.cjb.net

Stumped Badly
15-07-2003, 11:32 AM
Sorry about those posts, PF1 kept giving me execution errors last night so I didn't think they had gone through.

Elephant
15-07-2003, 12:08 PM
No worries to me. I have downloaded the one you gave me and it works fine on my computer. I will copy to a floppy so I can use it when I next have to.

Thanks.

On the same note I also posted a reply to a thread last night but that isn't showing up this morning now I can get back on PressF1

Peter Coleman
15-07-2003, 04:12 PM
You're not on the Shore are you Billy,I work for Alstom and do all the adsl faults in west Auckland,so was wondering if you lived in Birkenhead.I heard the guys had a faulty card over there last night.

Peter

Billy T
15-07-2003, 04:38 PM
I can neither confirm nor deny Peter, as if I did so, some very large men in dark suits would have to come and rearrange your genetic coding to closer resemble raw hamburger.

However, just in case it might have been me, please pass on my thanks to the team, and particularly to the guy that went (presumably) from the Shore to your depot and back for one card.

Cheers

Billy 8-{) :D

PoWa
16-07-2003, 04:06 AM
>I can neither confirm nor deny Peter, as if I did so, some very large men in dark suits would have to come and rearrange your genetic coding to closer resemble raw hamburger.

Can't say I understand that. What are you trying to say Billy? *yawn* late ;)

somebody
16-07-2003, 09:38 AM
Billy's "protecting his privacy" by not disclosing his location.

Well not confirming it anyway...

Thomas
16-07-2003, 09:49 AM
Either Powa or somebody would have got a job at Bletchley Park,which is it?

Billy T
16-07-2003, 11:09 AM
> Can't say I understand that. What are you trying to
> say Billy? *yawn* late ;)

I'm not surprised you didn't understand PoWa, at 3.06 a.m.:O

The last time I was awake that late I was having fun, not reading PF1 posts.;\

Somebody was right though, my response was tongue in cheek.

Cheers

Billy 8-{) :D