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View Full Version : OT: Two-line telephones



Billy T
11-07-2003, 08:39 PM
Hi Team

I run two phone lines into my office and have been using a Panasonic
KX-T3120 phone for a number of years with great success. It has hands free speaker-phone, hold & conference call facilities plus all the usual amenities but sadly the keypad is starting to give up the ghost.

I have looked around but can't see anything even remotely equivalent to replace it, in fact the only two-line phone I have seen is a Uniden cordless at DSE that I immediately bought for my wife's office. Unfortunately a portable would not be suitable for my office and so the search goes on.

Does anybody know of a two line phone suitable for a serious SOHO where caller hold and conference calling are quite important. I could give up the conference facility but the ability to answer two calls simultaneously on one phone is a godsend when working alone.

Alternatively, does anybody know a seller of quality phones out there who might have two-line models in stock?

Cheers

Billy 8-{)

beetle
11-07-2003, 08:49 PM
hey there, in regards to new phones our new system uses LG Aria phones and i think so far these are good. our local phone place supplied them.
i would recomend them and as we have 2 incoming lines at this stage (i cant answer that many alone) plus a fax line these phones handle it well.

mulitiple amount of lines, put on hold, and can add music if like, hands free speaker phone,
speed dial 100 numbers, conference, message waiting, flash / recall, headset compatable. etc

www.lgaria.co.nz agents nz wide

hope that helps

beetle

Billy T
11-07-2003, 09:51 PM
Thanks beetle, but I am looking for a phone not a system.

BTW, that is about the most difficult website I have ever tried to navigate (apart from Panasonic NZ).

I have found some two line phones on the web but they are all off-shore. Doesn't seem like NZ'ers want to use two lines on one phone.:(

Cheers

Billy 8-{)

beetle
11-07-2003, 09:57 PM
i was not thinking along the system line....
i was thinking a phone, do they not come seperatly?
we bought ours as a package but all work together or seperatly independant of each other.
they also run in conjuction with callista.

but my understanding and my brochure makes it out as they sell every thing seperatly? but i could be wrong.

sorry couldnt be of more help.

b

Peter Coleman
11-07-2003, 11:24 PM
Unfortunately,Beetle, those phones(on the Aria) aresystem phones only.They cannot be used alone from the system,as it is the system that enables them to do all they do.
To Billy,I don't know of anyone doing 2 line phones in NZ now.Telecom did them years ago for a little while,but after the first batch they gave up for some reason.I'll ask around and let you know if I hear anything.

Peter

wuppo
11-07-2003, 11:38 PM
DSE have a corded 4 line phone ( F9223) but at a ridiculous price - $599 :|

-=JM=-
12-07-2003, 01:54 AM
I'd be inclined to look at picking up a small PABX somewhere. Not sure how much they cost second hand though.

Annanz
12-07-2003, 02:21 AM
This could be a PABX you could be interested in buying.
Trademe (http://www.trademe.co.nz/Phones/Desk-phones/Other/auction-4704681.htm)

exLL
13-07-2003, 12:14 AM
>.................but sadly the keypad is starting to give up the ghost.

What a pity it can't be repaired. If only you could get spare parts.

I had a basic Uniden cordless phone, mod CT301, with a faulty keypad. I tried to fix it by cleaning the flexible pad contacts beneath the keys. Although some keys worked afterwards others refused to go at all so I gave up. I use it as a receive only now.

I even tried punching bits out of an old calculator flexible pad and gluing them onto the appropriate keys of the phone pad but that didn't work either. ( I suppose that could be called "Cut and Paste" :D ) If one knew what the coating compound of the contact points was perhaps they could be recoated.

As the pads seem to be a disposable part, due to the rate of wear, wouldn't you think that they could stock them as spares. Planned obsolesence I guess!

Cheers :)

Billy T
13-07-2003, 12:31 AM
Hmmm......

I doubt that spares would be available since the phone was originally a private import (no tele permit) and a pabx would be over-kill.

I just did a quick Google and found that similar Panasonic phones are available in the US for around $NZ100. It would be well worthwhile shipping one in, but I would like to hear from any experts out there (come in Peter) as to any pitfalls in using US phones.

Cheers

Billy 8-{)

Pheonix
13-07-2003, 12:43 AM
Billy , as far as I know, the telephone volts/ringing are standard. It is just the exchange tones that differ (and mechanical dials). So should be OK apart from any plug packs that it may come with.
Have you tried a strip and clean of keypad using isopropyl Alcohol?


exLL , try calling an Auckland firm called TradeTech. They have conductive pad re-coating for remote controls. At least they had about 6 months ago.
Mmmm memory fading, wonder if that was Tesa ? Can check if you want.

Jim B
13-07-2003, 01:00 AM
Try Amazon, here (http://www.amazon.com/exec/obidos/tg/browse/-/172962/ref=br_bx_c_1_0/103-9170530-6114215) you should be able to do a lot better than $100 for a multiline phone which will do what you want.

exLL
13-07-2003, 01:11 AM
> exLL , try calling an Auckland firm called TradeTech.
> They have conductive pad re-coating for remote
> controls. At least they had about 6 months ago.
> Mmmm memory fading, wonder if that was Tesa ? Can
> check if you want.


Firstly, apologies to Billy for 'sort of' hi-jacking his thread with this bit.

Thanks Pheonix, (I got your wrong spelling right too! I know you spell it like that on purpose. :D ), I didn't expect an answer to the recoating, very interesting, I will keep that in mind for future reference now that I know that it is possible.

Don't bother checking it out though, as I am only a tinkerer and the phone doesn't warrant spending anything on it anyway.

Thanks a lot for the kind offer, it was appreciated.

Cheers. :)

Billy T
13-07-2003, 11:43 AM
Hey, no worries exLL. I mean, what's a thread for if not gathering helpful information on loosely related topics? :D

Incidentally, I think a new phone would be desirable now because reconditioning the keypad will only give a limited extension of life and cosmetically it is looking sad with the outer plastic coating on the handset worn away to show the darker coloured base material.

Cheers

Billy 8-{)

[b][pre]Ummmm, Yes, Mrs T does think I spend
too much time on the phone and she reckons
that's why it is wearing out. :8}

Baldy
13-07-2003, 12:24 PM
I presume you have talked to Telecom or one of the specialised telephone retailers?

Perhaps you could search on Google

Billy T
13-07-2003, 12:48 PM
Hi Baldy

I have searched extensively in NZ and found but one phone (for $NZ250) that I can buy much cheaper from the US.

Amazon has a wide range but according to their product details only ships them in the US ?:| so that was a dead end.

Other US retailers will ship internationally by US mail (very often the cheapest by far and only marginally slower than UPS or Fedex).

Telecom and/or its agents obviously don't believe that SOHO businesses need "advanced" communication options.

Cheers

Billy 8-{)
[b][pre]Like, two lines, conferencing and
a speakerphone are advanced??

Baldy
13-07-2003, 02:12 PM
Have a look here. Not sure if its what you are after, but they are available from Telecom

http://www.telecom.co.nz/content/0,3900,201485-201061,00.html

Billy T
13-07-2003, 02:33 PM
Nah! Thanks all the same Baldy, but once again they come up short in the two line + conferencing department.

You either use two phones, & pay for Centrex or you buy a PABX.

Telecom talks big about SOHO services but only delivers to those who can afford big bucks. I used to have Centrex (provided as part of a business contract) before I got this phone but dropped it when I had to pay for it myself.

Looks like I'll be ordering from the States. Pity I didn't think to buy one while I was over there.

Cheers

Billy 8-{) :|

Woody
13-07-2003, 04:41 PM
Is the keypad of the type which consists of a flexi pad with indentations for buttons and makes contact with printed circuit type connections.
If so, try a good clean of the connector board with isopropyl alcohol, then doctor the flexi pad connector areas (carefully) with very fine graphite (from a locksmith). The actual conductor which makes the contact is the button indentation on the flexible membrane so the graphite can rejuvenate this if you're lucky.
Good luck

Billy T
13-07-2003, 06:18 PM
Thanks Woody,

I intend giving it a service as an interim measure, but it is a business phone and reliability is paramount. The cosmetics are important too and as I mentioned earlier, it is showing severe signs of wear on the handset so I'd be replacing it for that reason, if no other.

Cheers

Billy 8-{)

exLL
13-07-2003, 06:23 PM
Thanks Billy, now I feel free to take over completely!:D

Hi Woody. I did wonder if the coating might have been some sort of graphite compound. I fixed a problem with the number 8 button of a good quality calculator once. I found a hairline crack in the printed circuit path near the 8 button and fixed it by shaving a black soft pencil lead, spreading the shavings fairly thickly across the hairline crack and holding it there with one of the better types of cellotape. (I may have used some glue over the tape too, can't remember now.) That was seven years ago and the calculator is still in use today. In that case though, no moving parts were involved in the repair.

You have supplied some food for further thought, thanks for that. With moving parts, a lot of care will need to be taken as you suggested.

Mine is only home handyman type of repair though, unlike Billy who needs complete reliability for business purposes.

Cheers. :)

-=JM=-
13-07-2003, 08:54 PM
Do you have a fax machine Billy? It might just have the functionality you need, just guessing though.

Woody
13-07-2003, 09:19 PM
Thanks exll,
The graphite solution is excellent- I've "repaired" a number of TV remotes this way. Be careful to smear the graphite powder only on the contact areas of the Rubber flexi pad using a tiny screwdriver or similar, then blow away the surplus. Works very well.
Do all the pads at once - saves a recall!

godfather
13-07-2003, 09:28 PM
Cannot see how a fax machine could give 2 line with conference ability,they are not a 2 line device usually and not overly smart in terms of phone features.
I gave up a year or so back trying to get a 2-line phone. The Uniden 2 line cordless is very poor quality I found (I used one for a year), and I scored a 2 line Telecom phone but it had a fault in it and will not dial any number. Perhaps thats why they stopped using them?. Internal quality is very poor.

As my needs to conference are met with the Telecom service I settled for 2 discreet phones.

Billy T
14-07-2003, 04:06 PM
Hi Godfather

I agree with your comments on the Uniden, and am now preparing to direct import a Panasonic 2 line phone since there is nothing available locally. The phones are easy to source, but the biggest problem is locating a seller who will ship outside the US and use Airmail not couriers.

I did find one, but forgot to bookmark (or even write down the name! Doh X-() so the search resumes.

Sadly it did not appear in my history file either but I'll find it again, eventually. All I remember is that the interface had a lot of brown tones in it and that is not a lot to go on.:(

Cheers

Billy 8-{)

exLL
14-07-2003, 11:29 PM
Hi Billy, have you been to the following?

Comparison - Shop for Corded Phones - Macworld - Price Comparison:
(It is a price comparison search engine for all sorts of things.)

here 1. (http://macworld.pricegrabber.com/search_attrib.php/page_id=166/ut=cb6102f37f748d14)
I clicked on the third item down (Panasonic phone mod KX-TSC14W) and got to this address:

here 2. (http://macworld.pricegrabber.com/search_getprod.php/intl=1/masterid=456300/isbn=/ut=cb6102f37f748d14)

That gave all the firms that sell that product, but more importantly there was a place to click to "show only those merchants that ship internationally", so I clicked that sentence.

That narrowed it down to this one merchant on this address:
here 3. (http://macworld.pricegrabber.com/search_getprod.php/intl=1/masterid=456300/isbn=/ut=cb6102f37f748d14)

It gave details for the phone I had searched for and had a picture and a place to click on to "read more". The "read more" bit was ok, but it omitted to say that it had 3 way conferencing, whereas when I clicked on the little green oval icon on the right hand side of the page that had the word "shop" enclosed, it took me to the following page which gave full details including 3 way conferencing.
here 4. (http://www.efendos.com/efendos/noname5712.html)

At first you may think that it is only within USA, but if you look at the fine print almost at the foot of the page it says, Efendos.com ships to almost any destination worldwide.

I have given all those links so that you can do a more thorough search for other models if you wish. I just randomly searched for the first, corded, 2 line, 3-way conferencing Panasonic phone that I saw as I didn't know exactly what you were after.

If you already know that comparison search site, to save time, just click on my last link, no 4, which will take you the end result on my search.

Cheers. :)

Billy T
15-07-2003, 12:07 PM
Wow :O

Thanks exLL, perhaps I should put you on a retainer.:8}

I'll dig into that site and see if they have my preferred phone. They probably do as all others had it.

Cheers

Billy 8-{) :D

Peter Coleman
15-07-2003, 04:19 PM
Hi Billy,I asked around and the only 2 liner I could find was the Panasonis(unsure of the model)but for around $400.A bit steep I think.The only other one mentioned was a Polaris.Don't know anything about them,and the distributer hasn't got any in stock at the moment,and is unsure when he will.The only good thing was the price,around $120+gst apparently.Doesn't help much though,does it.

Peter

Billy T
15-07-2003, 05:00 PM
Hi Peter

So far I can get a KX-TS208W for $US49 but DHL to NZ is another $US50 plus customs charges & GST. Total would be around $NZ200 which is not a bad deal I suppose.

I am presently negotiating with two sites to use US mail which will lower the cost to about $NZ130.

BTW exLL, I found that some of those "Will ship internationally" sites only do a limited range of US territorial associates and one is listed simply because the bot saw "ship internationally" on the Home page but presumably missed the "We don't" in front of it!

If only they were available in NZ at reasonable prices :( Did I mention I found a South Island site that sells a US 2 line phone for megabucks?

Cheers

Billy 8-{)

wuppo
30-09-2003, 09:08 AM
Billy, did you import the phone you wanted? I was in Retravision yesterday, and and asked about 2 line phones. They will have one available about the middle of October - its a Polaris NRX4. Their retail price: $229.95

Thomas
30-09-2003, 10:37 AM
Have a pal in NY if needed.

Billy T
30-09-2003, 11:22 AM
Thanks wuppo

I put the phone on hold :D for a while as I had a request for a return trip to the States in the near future so I was going to have one delivered to my US contact's address to save international freight charges. That trip is now delayed until next year but in the meantime my cleaned up phone is working reasonably well again. I'll check out the Polaris phone on the Net if I can find it, or at Retravision when it arrives. That price is quite good.

Thanks for the NY offer Thomas.

Cheers

Billy 8-{)