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Recless
05-07-2003, 02:53 PM
Hi there
My NAV 2003 is stopping email access to the xtra server. Error 4002,519. "Norton Antivirus has encountered an internal error"

I am running Windows ME with IE 6.0.

I have followed the downloaded instuctions from Symantec for fixing this problem but in the sequence for reinstalling M'soft Windows Installer via a Minimum Reboot in DOS the first prompt "cd\windows\system generates the reply "Invalid directory" and subsequent prompts for files get "file not found"

Any suggestions for getting around this?

Graham L
05-07-2003, 03:05 PM
[pre]cd \windows\system[/b] needs a space after the "cd". The cd is a command, and the "\" starts the argument. If you used a floppy or CD to boot to DOS, you would need to change to the hard drive, with a "C:" command.

Recless
08-07-2003, 07:22 PM
Thank you Graham, I was totally bogged. You got the wheels moving again.