View Full Version : Norton Internet Security not working (again)

01-05-2003, 05:40 PM
Liveupdate on Norton Internet Security is not working again... It won't update, saying that "There are no Products to Update", before it even connects to the internet to check for updates.

Any ideas?

This has happened in the past (with Norton Antivirus 2002).

01-05-2003, 07:55 PM
Are you connection settings correct?
Go into the Control Panel and Open the Symantec LiveUpdate thingy (I think that's what it's called), and make sure all the settings are ok...
What happens when you have connected to the internet and it checks for updates?


01-05-2003, 08:00 PM
I had this problem once. Maybe there arent any updates available for you to download, there aren't at the moment anyway I've checked. Or maybe your subscription has expired. I upgraded to 2003.

Get the 2003 version if you are still having problems. There are a number of ways you can obtain that :P

01-05-2003, 09:38 PM
I haven't touched ANY settings

There are definetely updates to download - esp. Virus definitions which I know would definetely be available.

I still don't understand why it can't see that Norton Internet Security/Antivirus 02 exists.

Jen C
01-05-2003, 11:00 PM
Hi Somebody

Here are some links from the Symantec Support site which may help you:

Error: "NO PRODUCTS TO UPDATE" (http://service1.symantec.com/SUPPORT/sharedtech.nsf/d3c44a1678bd8f45852566aa005902cb/10076ca3c17dbe3fc1256b4f0046cc5d?OpenDocument&sone=nis_2002_tasks.html&stg=3?=Norton%20Internet%20Security&ver=2002%20for%20Windows%202000/NT/Me/98/XP&base=http://www.symantec.com/techsupp/nis/&next=nis_2002_contact_tscs_solve_lu.html&src=sg&pcode=nis&svy=)

The easy way to fix most LiveUpdate and subscription problems (http://service1.symantec.com/SUPPORT/sharedtech.nsf/d3c44a1678bd8f45852566aa005902cb/6e5124dca6cd2e4888256c41006924f6?OpenDocument&src=lu_hard?=Norton%20Internet%20Security&ver=2002%20for%20Windows%202000%2FNT%2FMe%2F98%2FX P&stg=3&base=http://www.symantec.com/techsupp/nis/&next=nis_2002_search_solve_lu.html&sone=nis_2002_tasks.html)

Searching Common Solutions (http://www.symantec.com/techsupp/nis/nis_2002_info_solve_lu.html)

I hope one of these solves your problem.


02-05-2003, 03:23 PM
Thanks Jen C. I'm looking at the site now.

02-05-2003, 03:25 PM
YAY. It worked.

Once again, Thanks for your help Jen C