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View Full Version : Difficulty installing Nero 5.5.9.16



PahiatuaBob
31-03-2003, 04:55 PM
I have recently seperately purchased an external (USB) CDRW (Brand new) and a Compaq Armada E500 laptop running Windows 2000 (SP3).

The CdRW came with Nero Burning ROM ver 5.5.9.16.

I am having difficulty installing this software, the installation wizard doesn't even get to the EULA screen before it comes up with "The Wizard has been interrupted... not installed...)etc

I downloaded a later (demo) version (5.5.10.15) which installed OK but expired today 31/3/03.

I cannot find any process or software running that may have interrupted the installation, virus checkers and firewalls have been disabled, there is nothing in the event logs.

Can anyone advise what might be the problem and possible solutions?

Bob

Graham L
31-03-2003, 05:49 PM
You could try copying the installation package to the hard disk and installing from there.

Pheonix
31-03-2003, 05:50 PM
The disk clean as? no scratches or fingerprints?

PahiatuaBob
31-03-2003, 10:05 PM
Yep, tried that, also tried installing from both CD drives.

PahiatuaBob
31-03-2003, 10:06 PM
Yep Graham, tried that, also tried installing from both CD drives.

PahiatuaBob
31-03-2003, 10:07 PM
Oheonix, the cd is brand spankers, installed perfectly OK on the HP Vectra PC running XP, just won't go on the Compaq Laptop under 2k

Pheonix
31-03-2003, 10:08 PM
mmmmm difficult one eh? I'll have to think on it.

tweak\'e
31-03-2003, 10:30 PM
not sure with the oem versions but copy it to the hardrive. open it up with winzip/winrar/ace etc. there is a test option to check if files are ok. make sure old nero is cleaned out of pc before trying to install. turn off antivirus. run the setup from the unpacked copy of nero. the only other thing i can think of is that its having trouble instaling the drivers. make sure aspi drivers are installed ok and you are in admin mode.

PahiatuaBob
31-03-2003, 10:35 PM
Thanks, will give that a crack

PahiatuaBob
01-04-2003, 02:23 PM
well, the huge file that I figured held all the files in (neroxxxx.msi) was not a valid archive file, and unable to be opened by WinZip, the other executables that winzip could open were script files and installers.

So basically, that didn't work....
I've tried emailing Ahead Support for advise/assistance.... still waiting...

anybody else got any ideas?

Chilling_Silence
01-04-2003, 02:29 PM
Ive had similar troubles on other machines..

I had a legal copy.. it just did what happened with you.. didnt install.

I ended up downloading the latest Demo version off the web and getting a Key for it off the web (Not really the best.. but I owned the software.. so why not?).

Try installing other versions over top of it, or before it perhaps?

Try an older Demo version (5.5.9.something_less_than_16) and then your version.. then a newer one...

I dunno, maybe Im clutching at straws, but I'd be inclined to go for the Download the Demo way....

*Zips up suit, just in case*

Cheers


Chilling_Silence

PahiatuaBob
01-04-2003, 02:39 PM
>"getting a Key for it off the web"


Hmmm, can you contact me?

respond here if willing and we'll liaise

Chilling_Silence
01-04-2003, 03:24 PM
If you have ICQ, Im 141557013

If you dont, now may be a good time!

Otherwise, I'll post my email :-)

PahiatuaBob
01-04-2003, 04:43 PM
No ICQ, try pahiatuabob at xtra dot co dot nz

Chilling_Silence
01-04-2003, 04:50 PM
pahiatuabob has mail :-)

BTW - Does anybody else have any suggestions, coz Id still be keen to find out if it can be solved in other ways (For future, if it happens to me again... ;-))

PahiatuaBob
03-04-2003, 11:24 AM
Thanks to all for your assistance, Nero now working fine and on version 5.5.10.20. Sometimes one has to be a little devious to get legitimate software working, wish that Ahead Tech Support had responded.