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View Full Version : PC Company at it again....................



Vinny
25-03-2003, 01:39 PM
Sick to death of them and the lies !

How much crap can they legally sell and get away with it? I bought one of the very early machines of them and it was fine for months, then wouldn't start one day, five weeks of lies from them and they replaced the MB only.

Friend of mine just bought a machine of them on the weekend at the sale, I told him my problems but he went ahead anyway cause it was cheap, well what a surprise....he got when he got it home and found someone else's data on the HDD, they did advertise it as rebuilt and explained it was a demo or a warranty that had been repaired, but to have someone's info on it OMG............

Anyway we were looking for it as we were going to find out from the letters and stuff and 1/2 way through, blue screen, crashed, we rebooted it and HDD failure, took it back and they just lied through their teeth, three people told us three different things.

He is not happy and is going to try and get his money back.

How and Why do they keep doing this to customers, all the money they spend on ads in PC World etc are just pis*^% in the wind I say !

Dolby Digital
25-03-2003, 02:32 PM
The PC Company must have a connection to this forum and Trademe by now... hello hello

andy
25-03-2003, 07:08 PM
In their defence, they did sell the stuff extremely cheap on the weekend, they stated it was used/2nd hand/rebuilt (although no excuse for having someone's data on the disk) and they offered a 14 day moneyback warranty on all goods sold. Seemed fair to me!
andy

minos#2
25-03-2003, 08:12 PM
I think the PC Company is just lazy ( even after pc world recommendations ) for a few reasons...

1) not even acknowledging my application for a job they advertised.
2) when I went into the store to look at a new pc the sales person and also the advertising said the pc had a GeForce 4 in it, and when I checked device manager it listed a TNT2 ( the OS was XP home ) and then when I rebooted the pc to double check because the sales person said "no it has a GeForce4 in it" the post came up with a 32mb TNT2 m64!!

I respect the company is NZ owned and operated, but the lack of professionalism leaves me wondering...

:-)

PoWa
25-03-2003, 09:33 PM
Having someones data on the drive - shocking!

Did someone send it in for a repair, then they must have given them a replacement computer or something?

Should have killdisked their drive ;)

Vinny
26-03-2003, 03:41 PM
Yes your right they did say all that.

But they don't seem to want to get it right the first time. I mean it is only when you seem to yell and scream at them do they do it straight away.

When we went there yesterday the guy was very nice, he told us that people had refused to leave until they had their machines back that instance, so us telling him how pissed of we were was mild in comparison.

Why don't they just get it right first time ?
Sure it is hard to do every single time, but it seems the systems they have in place are absurd.

I also spoke to a friend of mine yesterday who was there swapping a video card he bought that didn't work, and the person that served him, replaced it with a card that was brand new because they didn't have any of the ones he bought left.

The comment he apparently made was they (the company) don't know what they have or haven't got and that it his lucky day.

If I owned a company that staff did that in, they would be fired, although my friend is just as bad for accepting it, talk about a joke of an operation.

This years PC World awards will read:

"We are proud to announce that we have pissed every customer off that has bought something through us" We are Number 1 in New Zealand.

Also selling OEM equipment and software that is not bundled is not what Microsoft would want to see either, I didn't read the labels until this morning and it clearly states on the package "Only to be sold as OEM bundle, Blah Blah Blah...........

arthorses
26-03-2003, 04:02 PM
I've had similar problems with them!

I bought 2 new pcs for work [ie BUSINESS] last year as a trial, the HD in one failed within 3 days.. just long enough for me to load up all the software.

I took it back for warranty repair and it took nearly 3 weeks to fix [despite yelling & screaming]... it appears I got a domestic pc [not sure how??] and they give very slow service on any repairs, and don't have decency to call or reply to any emails or faxes etc.

They supplied a new drive but managed somehow to give it the letter F instead of C. Of course under XP you can't change the drive letter of the system disk so this caused many problems with some of my specialist software.

The same pc started going flakey just before Xmas and I decided to "repair" windows a few weeks ago. Bad move. The whole thing died giving me an invalid system disk error, so back to service dept AGAIN. This time took 2.5 weeks for repair despite service manager Craig Nunns telling me that their average service repair took one week.

On bootup the monitor failed to work. We found the card had dropped out...

Subsequently the card looks like its on its way out so will have to replace it but there's no way I will be sending it into their service dept again. We paid for an extended warranty but its totally worthless.

I've bought another 6 pcs elsewhere including 3 top of the line desktops and a couple of laptops and would never consider buying another pc from them!

Graham L
26-03-2003, 04:18 PM
Oh dear. :_| They sell more computers than any other NZ supplier, so they get more complaints than others. Sounds reasonable to me.

They sell things cheap as "used" with a 14 day replacement offer, and some fail. :_| They would have to charge a lot more if they tested parts fully before selling them as "used".

They use older machines for demonstrations in the shop. :_| If you buy a new one, and it doesn't have the advertised video card you can complain. You aren't buying the demo one.

Believe it or not, I would guess that the vast majority people who buy computers from PC Company are perfectly happy, and would buy from them again. That's how they sell more computers than any other NZ supplier, and get awards from PC World. B-)

Dolby Digital
26-03-2003, 04:25 PM
Well said Graham.

From memory, surveys have indicated that more people would buy PC's from the PC Company that would not.

Of course I am totally independent (I don't own one!).

As Graham said, it costs money to test out parts and PC's and New Zealand is a price driven market.

Mike
26-03-2003, 05:58 PM
So write or phone head office and state your problems with them. I seem to recall a "happy ending" recently in this forum when someone from head office stepped in to put things right.

PC Co get a lot of people complaining about them around here, and I'm sure they do their best at trying to avoid situations like that, but everyone has them - just because they're bigger than everyone else means they have more problems. I am certain that there are many many very happy PC Co customers, just as there are many disgruntled customers of other computer shops.

Mike.

Muzzy
26-03-2003, 06:29 PM
They are a RIP OFF. No help once theyve got your money, up the garden path they will send you...I have had more problems with there stuff than I have room to mention here...there 2003 motto seems to be BUYER BEWARE...GO 4 IT VINNY...

Baldy
26-03-2003, 07:55 PM
I agree with Graham, Mike and Dolby

Anyone I know that has had a problem with a PC Company computer has had the fault fixed speedily and to a high standard of repair. With the amount of computers they sell, I am not surprised there are some glitches, and if they are so bad, why are they still in business then?

Sometimes I wonder if the people who flame the PC Company on this forum, are in some way connected with one of the smaller computer shops who might be in competition.

Thomas
26-03-2003, 08:13 PM
One must wonder if some of the people on here work for the PC Company.
If one is the recipient of there bad service,what is one supposed to say,oh what bad luck,I must be one of the unlucky ones,I'm afraid if it were me I would be somewhat peeved and would say so.

the highlander
26-03-2003, 08:25 PM
I am the guy with the happy ending from a pc company dispute which took 5 weeks to resolve. The guy who resolved my problem ( in under 12 hours and due directly to a posting on this board ) and went the xtra mile was Dale Townsend, the business manager. He's Australian but don't hold that against him since he gets things done in an old fashioned brute force manner so if you have a major beef e-mail him, don't batter your head against a brick wall with the salespeople.

Baldy
26-03-2003, 09:26 PM
> One must wonder if some of the people on here work
> for the PC Company.
> If one is the recipient of there bad service,what is
> one supposed to say,oh what bad luck,I must be one
> of the unlucky ones,I'm afraid if it were me I would
> be somewhat peeved and would say so.

Not me dude, I work for a chain of hairdressing salons - and I own a Packard Bell PC

Thomas
26-03-2003, 09:30 PM
With a name like that, where else would you work Dude

Mike
26-03-2003, 09:30 PM
> > One must wonder if some of the people on here work
> > for the PC Company.
> > If one is the recipient of there bad service,what
> is
> > one supposed to say,oh what bad luck,I must be
> one
> > of the unlucky ones,I'm afraid if it were me I
> would
> > be somewhat peeved and would say so.
>
> Not me dude, I work for a chain of hairdressing
> salons - and I own a Packard Bell PC

Me neither - I work for the Government :) and I own a Gateway :D

Mike.

Baldy
26-03-2003, 09:37 PM
> With a name like that, where else would you work Dude

HaHaHa.......... excellent!

I've only been there a few weeks though hehehe

Thomas
26-03-2003, 09:41 PM
One must point out that one was only wondering.It was suggested that the complaints came from a small company drumming up business.We all know there are happy customers my friend included,these chaps were not happy and said so,which one thinks is fair one does.;)

Elephant
26-03-2003, 09:44 PM
Well I went there with a pocket full of money. I didn't buy anything. A 14 day warranty is not worthwhile in my opinion.

I went elsewhere in Hamilton and spent just over $2000 on motherboards and RAM. 12 months warranty and the place I went to have been there for more than six years.

The PC Company will not tell you what motherboard you get with your computer when you go to the web site for a check out.

If I wanted to make a new computer today I would not buy ANY one of the Motherboards they had for sale. I didn't see an Asus, Soltek or Gigabyte motherboard for sale.

Elephant
26-03-2003, 09:48 PM
Ummmm.... 14 day warranty.... Not replacement!!

Elephant
26-03-2003, 10:20 PM
I drive a truck for living and build my own computer. I do, however, check out hardware on Tom's Hardware, read reviews, check forums etc.

My Sister bought her first computer From PC General and sent it back three times on warranty issues. Eventually she sold that one to some other person and bought one from the PC Company in Wellington. That one has only been back twice.

PC General was in business for a while. Not now though.

I personally had just one issue with a PC Company computer.

An acquaintance bought one from them and didn't work as shipped. The person who bought it asked my advice and I went there to to check it.
Sure enough he had connected the monitor, scanner and printer to the right ports. My advice to him was to send it back right there and then.
He asked me to fix it or find the problem. I said to him that IF I was to open the case I just may void the warranty. He asked me to do it anyway so I did. Open the case and found the Slot 1 Celeron CPU was completly out of the slot and was lying on the motherboard. No sign of the retaining clips having been installed. I bought clips to suit and popped the CPU in properly.

Just my 2 cents worth.

PoWa
27-03-2003, 03:06 AM
I had a printer once that came with the PC - from the PC Company.

The about 3months later it started making very loud clunking noises. I couldn fix it so I rung the technical support fellas, they said to take it into the nearest branch, which was Dunedin (Im 3hrs drive away).

I decided to wait a month because I would be moving up to Uni in Dunedin, so I could take the printer in. Anyway I did that, they said they couldn fix it there, and to send it to epson and then they would send it back to me fixed....ummm ok......a day later I got so fed up, and I bashed the printer to smithereens. haha :)...waste of money but stuff the pc company for wasting my time!

Got a call a month ago now...it was the PC Company...asking if I wanted to extend my warranty....uh huh.. take a guess at what I said?? :D

Other than that the only other problem with the computer has been the stupid winmodem, which doesnt work in linux and doesnt even work in windows anymore.

Mike
27-03-2003, 09:20 AM
> I had a printer once that came with the PC - from the
> PC Company.
>
> The about 3months later it started making very loud
> clunking noises. I couldn fix it so I rung the
> technical support fellas, they said to take it into
> the nearest branch, which was Dunedin (Im 3hrs drive
> away).
>
> I decided to wait a month because I would be moving
> up to Uni in Dunedin, so I could take the printer in.
> Anyway I did that, they said they couldn fix it
> there, and to send it to epson and then they would
> send it back to me fixed....ummm ok......a day later
> I got so fed up, and I bashed the printer to
> smithereens. haha :)...waste of money but stuff the
> pc company for wasting my time!
>
> Got a call a month ago now...it was the PC
> Company...asking if I wanted to extend my
> warranty....uh huh.. take a guess at what I said??
> :D
>
> Other than that the only other problem with the
> computer has been the stupid winmodem, which doesnt
> work in linux and doesnt even work in windows
> anymore.

So what's the issue with PC Co there? They told you they couldn't fix it, and you destroyed the printer :) They did what pretty much any computer co would have done. They didn't build a bad printer :p

Mike.

arthorses
27-03-2003, 11:17 AM
Well it's nice to hear someone got a bit of satisfaction. Not so in our case.
I have complained and had little response. They don't reply to any of my emails and if you've ever tried phoning them then you'll know why it's a total waste of time.. They don't answer and if you leave a message they never phone back.

We are taking this matter further with them. Just in case anyone thinks we are a "small computer store", let me assure we we are not, we are a medium sized privately owned engineering company and I am one of the owners!

fedup
27-03-2003, 11:40 AM
I'm gonna get a MAC from Magnum Mac

Our PC Company PC started to hang, first just every now and again until we could not even boot it. This only happens when we try anything more than 800x600 256 colours.
Just two months into the extended warrantee, whew we thought we were lucky, think again!!
Tried calling tech support, well Hello!! Monday to Friday 9 - 4:30 duh!! everyone is at work!!
Tech guys couldnt even string a coherent sentence together, where do they get these guys!! Tech support was useless, absolutely positively!!!
We had to take the PC into the showroom, this is under warrantee!!!
Service, I dont think so!!
The showroom person was utterly offensive "take it that way..." uh, no good morning, or hello. Hmm must deal with a lot of angry customers.
The service desk guy didnt even look at us. He was quite rude in his silence, hmm good training (nice one PC Company!!)
We were told 7 days, it took 21!!! along with many phonecalls, when you could contact them. One more way to make sure the customer never comes back. "Sell the PC's only" must be the mantra!!
I asked for windows 2000 to be installed, ME is installed and is totally useless. We dont support windows 2000 was the reply. Well Hello !! guess what operating system was installed on PC Company PC's for sale Farmers, Yep windows 2000.

I'm gonna get a MAC from magnum Mac

argus
27-03-2003, 12:04 PM
I've only bought one PC from them, and it's performed well for more than a year. All the problems have been software (not supplied by PC Company) and most turned up after I changed from Windows ME to XP Pro. They were very helpful when I tried to wind back to ME and finished up with a crippled implementation, and gave their advice free.

There are a few possible niggles: the way the XP desktop disappears occasionally (can't remember the last time it happened) may according to one tech, indicate a small region of faulty memory.

And the writable CD drive is not really as it should be, I suspect. It often requires slowing down to as low as 4x (in Nero) to write properly, and a lot of times when I go to read a freshly-written CD, the system refuses to acknowledge its presence unless I reboot, or leave it for a few hours before trying to read it again. At times like this, my old Win98 system reads the disc immediately and perfectly (with its read-only CD drive).

For some reason, as I think I've previously mentioned here, the dial-up connection through their PureTek internal modem (cheap, I suspect) refuses to work; worked fine under ME, so I suspect it's an XP compatibility problem. But I got from Puretek's website an allegedly XP-capable driver and XP now seems to recognise the modem, but the dialup connection still doesn't work.

Oh, and they palmed me off with Version 3 of Adaptec (now Roxio) EasyCD, when the current version is 5.something, and there is no complete upgrade path; naturally there is no XP implementation of v3.
Dropped in when I was passing and asked; they said "We don't supply that now we've gone all XP. For XP we use this one - and no, you can't have a free copy."

Doesn't bother me greatly, as my CD use is entirely bulk-archiving anyway, and I do wonder how wasteful this business of treating the CD-R like another big hard disk really is. Surely when you "delete" something from it, it stays physically on the disc, and you must eventually run out of space.

So, several niggles, some very positive help, and no major problems such as others have reported. Certainly no data loss (touch wood).

Argus

arthorses
27-03-2003, 12:48 PM
your pc sounds just like the one I have! Yes we bought an extended warranty too and it's not worth the the money..

similar experience to yours on trying to contact via phone [also email] so took it back to the store in Auckland. Twice.

It's now on its 2nd HD and the whole thing runs slower than my old 266Hz notebook on Win98. It's running XP Pro with a 2G P4 processor and 0.5MB of RAM. I think I'll get an abacus....

ditto treatment with offensive service people...

craig_b
27-03-2003, 01:11 PM
<rant>
What the hell, I may as well tell my piece too. Several of my friends have PC Comp computers. One of them decided not to run one morning so I opened er up and took a look. After about an hour of testing each piece of hardware on my PC one at a time, I narrowed the fault down to the video card which was not initialising with the bios.

As a precaution, I took down the serial numbers of every part in the box (beacuse of a suspicion I had from a previous repair) and took the PC in under warranty.

Three days later the guy gives me a call and says a stick of RAM had blown itself to pieces... and as it was a stick that had not come with the PC, it couldnt be replaced under warranty...

I had checked over every stick of RAM in that box by putting it in my PC, there was no blown stick, but unfortunately I coulnd't prove this...

Took the PC home, now working OK, but down to 128Mb again... :(

Checked the serials again just to be sure - LO AND BEHOLD the graphics card had been replaced!!! The original fault that I found!

So, why the damaged RAM, hmmm lets see - because it wasn't a PC company part I imagine...

Fortunately, thanks to a very helpful guy at DSE, I got the stick of ram replaced free of charge from them without any dockets because it had a DSE sticker on it - the only good part of the whole story :)


Also, another mate of mine has a PC from them that he has to have a 20" desk fan blowing full force into the case from the side to get the CPU temp to fall below 70 degrees C. The PC Comp refuse to do anything about this because they say that below 85 degs is fine according to AMD... It's only a athlon 1300 for crying out loud, not a frying pan!!!

If I hear anyone headed to them now, I try and steer them clear - never mind the fact I can get computer gear far cheaper than them for good quality now through work!

</rant>

I'm just glad I never bought one!!!

Craig.

Vinny
27-03-2003, 02:49 PM
I do not work for a computer company I am in the I am in the insurance industry as a claims manager.

How can they keep treating customers like this, it seems to me that you only get special treatment if you demand it from them.

They tell you 1 week to repair it and look how long it goes on for, not even a follow up or kiss my arse if we care attitude.

I read on the Trademe www site last week about the guy from PC Co (if he actually does) work there and he says he can do anything if you contact him, but why oh why don't they just tell the truth from the outset and say, we are way behind at the moment, sorry, three weeks and then get it back to you in two?

Another mate I spoke to in Hamilton bought one of their machines from auction and when he took it home it didn't start up at all, took it back the next day and they swapped it on the spot for him. So not everyone hates the PC Company, he thinks they are great service people.

Elephant
27-03-2003, 03:17 PM
I agree... They don't build printers!!

kirrie kiwi
27-03-2003, 03:32 PM
I have had a pc company computer for over 3 years and have found the service and backup has been very good. Perhaps the people who are having problems are not getting to the right people. As for the twit who smashed his printer,well what can anyone say? and he is going to uni,hope he isnt going to become a doctor, suppose the student loan payed for the smashed printer.

arthorses
27-03-2003, 03:46 PM
it's kinda hard getting anyone there who can speak politely [and coherently] and who will actually be helpful... the service people are really rude.

As for the others, well since I had been dealing with someone who was supposed to be the "Customer Service Manager" and he failed to reply to any of my emails other than the first one, then there isn't much hope for the rest of them. I tried sending emails to the GM and still no reply.

Pretty bad service for any company, says a lot about their activities in general.

Couldn't raise anyone on the phone either .. seems they will only talk to you if they think they can get your money, once they have it then it's hard luck buddy, no-one wants to know.

argus
27-03-2003, 04:30 PM
Maybe we should start an Epson thread.

My wife bought one which at best takes ages to start printing anything, and develops episodes of printing at about 1/20th the normal speed.

Epson has the brass neck to put its service line on an 0900 number. When she phoned, they asked her to bring it it, plugged it into one of their PCs and of course it worked properly and efficiently.

"Works fine here", they said. No advice on what might be causing the problem on her particular PC. Absolutely useless, and apparently couldn't care less. As for making a call out here to run through the printer's problems in situ...no way; it's not that kind of warranty.

And no, it's not linked to a PC Company machine.

Thomas
27-03-2003, 05:27 PM
And yet I have a friend who reckons Epson are better than sliced bread.Had trouble with a scanner,when I changed to XP could never get it to go right,out it went and a nice new one is doing a good job.

Erin Salmon
27-03-2003, 10:04 PM
Well - I work for and own a Computer Sales Company, and it was brought into this world because too many of my friends owned PC Co computers. Once I had a few suppliers they all replaced their PCs with mine, from where it grew, and in two years, and over 100 systems (yes - part time student business!), the net problems equate to one CDROM which stopped reading CDR media.

I've been holding back so far, because people tell me I'm biased, but frankly, I've not seen a problemless PC Co system. I've looked at about a dozen systems, and all had severe problems, from hot glue tangled in the CPU fan (use of hot glue has since when been discontinued), to dead flies in the case, to CPUs dangling around in the case on the fan wires...

None ran below 70 degrees - THAT'S INSANELY HOT! Anything above 65 is dodgy as hell where I come from, and most of the systems were around the Athlon 1200 mark.

And to add to the complete embarrassment of the whole show, they even have spelling mistakes all through the manuals, and one on the "dirver CD".

But worse than the quality of components and labour is the service.

I have to admit to making errors building systems in the past, but none have slipped through testing. I'm CERTAIN that the PC Co doesn't test systems before shipping them out. If they did, they'd soon find out if the CPU wasn't plugged in.

I had one friend who bought a PC Co system over a year ago, with a 5 year "supercover" warranty, allegedly giving him priority check-in and all manner of other fantastic services. However, the 40Gb HDD he was quoted for turned out to be 20Gb, and took 6 months to get sorted. The first time they replaced it the new disk came back (after 4 weeks) with nothing on it, no OS, nothing. He demanded they put all his files back, but they had apparently sold his old HDD to someone else. After much complaining, he went in, and found his HDD, which he requested they copy to the 40Gb one, and give it back.

The process goes on...

He bought a scanner at the same time, which has never worked, and has been in and out of the Nelson shop countless times.

You ask why they're still in business? I ask you how many uninformed buyers there are out there...

That's my viewpoint, biased or otherwise.

Erin

Thomas
27-03-2003, 10:24 PM
Well put Erin.
It's interesting that there has been no mention of Dell,they must be good.

Erin Salmon
27-03-2003, 11:06 PM
Dell are excellent - I own my own damn company and I still say they're good.

However, they are beginning to target a less informed market, and that's worrying, but so far, no sign of deterioration in quality or service.

They are expensive, and always have been, but you sure do get what you pay for!

:)

Erin

Baldy
27-03-2003, 11:21 PM
> Dell are excellent - I own my own damn company and I
> still say they're good.
>
> However, they are beginning to target a less informed
> market, and that's worrying, but so far, no sign of
> deterioration in quality or service.
>
What?

And your interpretation of a less informed market is?

minos#2
28-03-2003, 12:04 AM
I've fixed ( and pointed out problems ) to customers of pc company at DSE.

I've fixed ram problems because the staff at pc company couldn't or said the had to "send it too service"

I've served a pc customer that had bought a pc $3k worth ( a dse potential customer ) that wanted to upgrade his pc. He was told that the pc could be "upgraded" he wanted a ( from memory ) a GF2 ( yeah its ancient about a year ago lol ) the problem was when I pulled the pc case open and had a look at the AGP..... there was no way you could line up the card with the back pane ie: ( no offense those that haven't built systems but its like I hate office apps :D ) so I asked them if they knew this? but they were told "upgrading is easy"

smacks of a "tech savvy company" wanting "sales staff" instead of people who are and know computing and THEN can sell

:-)

Erin Salmon
28-03-2003, 12:17 AM
Dell are a lot less customizable today. A well informed buyer wishes to know exactly what each and every component in their PC is.

An uninformed buyer will likely not ask what their motherboard is if you don't tell them.

Notice that the PC Co ship thousands of ECS boards. Businesses which target more informed customers, like my own more often use Gigabyte, Soltek, Asus, Abit etc, and will often state it on their specs.

You can also see a company targeting a less informed market when they turn the PC into an appliance, or commodity product. This can often be seen with pictures of happy looking people, often grinning ear to ear sit around in their ideal world, surrounded by the ultimate in everything.

This sort of advertising is trying to sell a PC on the grounds that it will bring happiness, and place the customer in the ideal world. It concentrates mainly on why the customer needs the product.

An advert targeting an informed market will try to dazzle the viewer with impressive PC specifications, and the like.

Dell used to tout their PC specifications in much greater depth. Now they are leaning more towards cultivating the perfect world, which they imply subtly, you will enter if you purchase a Dell PC.

Both sorts of advertising work well on their respective markets, but there is a lot to be said for trying to sell to savvy customers. There are many reasons for this.

1.) You'll spend less time explaining things to them.
2.) They are much less likely to buy something they are not going to be satisfied with.
3.) Any minor problems they may encounter are less likely to result in a call to tech support.
4.) These customers are often more wealthy, and will spend more.
5.) You'll enjoy talking to them, and you can talk in real-world terms, rather than having to explain what the CPU does.
6.) They are almost always happy to buy online, which is cheaper for businesses, and fantastic for people like myself, who don't own a store-front.

I could go on.

You can probably tell who I'm selling to...

Still, no offence meant to others who advertise differently - they're all richer than me, so I can't really criticise can I?

Anyway, what I'm saying is that the PC Co (and Dell more these days) sells PCs the same way a supermarket sells bananas. There is less thought about what system to get, which is great for TPCC, but is it good for the customer? From the posts above, I'm saying it's not.

:)

Erin

Thomas
28-03-2003, 12:35 AM
Erin I am getting this terrible urge to order a pc from you and I have just bought one,anyway lad once again well put.;)

Erin Salmon
28-03-2003, 12:44 AM
lol...

Thanks - the next PC maybe, if you can hold off long enough.

;)

Erin

Elephant
28-03-2003, 01:38 AM
So start an Epson thread then.

The fact that you can plug the printer into another PC and it works suggests to me that you have problems with your PC rather than the printer.

Tobas
28-03-2003, 08:32 AM
Hmmm lets see. We purchase all of our computers from the PC Company, all are used for business, (but we don't tell them that at the time of purchase), while I don't have specific numbers purchased it must be around 10 to 12 by now.

The interesting thing about this is that we have never ever ever ever had even a small glitch with any of them, they all worked perfectly out of the box and are still are, well those that are left anyway. We are trying to standardise Operating Systems to make life easier when applying patches, updates etc, but we only re-purchase from the PC Company.

Though I do not expect those of you who always seem to end up in a mess, to admit it, nevertheless, I do now think your problems occurr because you just can't leave the system alone and must poke around with things you know nothing about. You then cry like baby's when your machine does not work correctly and of course suddenly, it's the PC Companies fault.

Get a life- if it ain't broke - dont fix it. Move on. Let the past be behind you.

I have closed this thread - I won't see your replies - save your time gather yourself up and move on- life IS short and there are so many wonderful things to achieve.

Baldy
28-03-2003, 08:47 AM
> Dell are a lot less customizable today. A well
> informed buyer wishes to know exactly what each and
> every component in their PC is.
>
> An uninformed buyer will likely not ask what their
> motherboard is if you don't tell them.
>
> Notice that the PC Co ship thousands of ECS boards.
> Businesses which target more informed customers,
> like my own more often use Gigabyte, Soltek, Asus,
> Abit etc, and will often state it on their specs.
>
> You can also see a company targeting a less informed
> market when they turn the PC into an appliance, or
> commodity product. This can often be seen with
> pictures of happy looking people, often grinning ear
> to ear sit around in their ideal world, surrounded by
> the ultimate in everything.
>
> This sort of advertising is trying to sell a PC on
> the grounds that it will bring happiness, and place
> the customer in the ideal world. It concentrates
> mainly on why the customer needs the product.
>
> An advert targeting an informed market will try to
> dazzle the viewer with impressive PC specifications,
> and the like.
>
> Dell used to tout their PC specifications in much
> greater depth. Now they are leaning more towards
> cultivating the perfect world, which they imply
> subtly, you will enter if you purchase a Dell PC.
>
> Both sorts of advertising work well on their
> respective markets, but there is a lot to be said for
> trying to sell to savvy customers. There are many
> reasons for this.
>
> 1.) You'll spend less time explaining things to
> them.
> 2.) They are much less likely to buy something they
> are not going to be satisfied with.
> 3.) Any minor problems they may encounter are less
> likely to result in a call to tech support.
> 4.) These customers are often more wealthy, and will
> spend more.
> 5.) You'll enjoy talking to them, and you can talk in
> real-world terms, rather than having to explain what
> the CPU does.
> 6.) They are almost always happy to buy online, which
> is cheaper for businesses, and fantastic for people
> like myself, who don't own a store-front.
>
> I could go on.
>
> You can probably tell who I'm selling to...
>
> Still, no offence meant to others who advertise
> differently - they're all richer than me, so I can't
> really criticise can I?
>
> Anyway, what I'm saying is that the PC Co (and Dell
> more these days) sells PCs the same way a supermarket
> sells bananas. There is less thought about what
> system to get, which is great for TPCC, but is it
> good for the customer? From the posts above, I'm
> saying it's not.
>
> :)
>
> Erin

Erin,

90% (thats a guess OK) of computer buyers couldn't give a raspberry hoot about the Mobo, graphics, sound card when they buy a PC. They want to take it home, put it on the desk, boot er up and have an enjoyable computer experience.

Thats why your HP, Compaq, Dell, Packard Bell etc, has regular components that give reliable service to the majority of computer buyers, and why those companies are mega rich. I would say that Dell and the others have hit the winning formula.

Vinny
28-03-2003, 01:28 PM
You can't deal with that guy Dale, I rang this morning after reading your post and it took 8 mins to get an answer from someone who could help me, I was transfered from "on Hold" to "on Hold about six times and eventually was told he has left, they wouldn't tell me were he has gone either.

So thanks but he cannota helpa usa anymorea...........He He He !

Who do you nominate next ?

Vinny
28-03-2003, 01:32 PM
Yes you will see our replies because you will come back and have a look just to see........


Thanks for the comments, maybe there is some fact about what you said.

fedup
28-03-2003, 02:06 PM
Yes there are many wonderful things in life out there!!

A wonderful, brand new and very stylish MAC notebook, not from the PC Company.

Graham L
28-03-2003, 02:11 PM
It must be "interesting" to deal with customer complaints. I wonder what medication is necessary to make it bearable for more than a day (or the first customer, whichever comes first). I suppose the medication might make it difficult to handle the technicalities. :D

Obelix
28-03-2003, 05:50 PM
I have a couple of friends buy PC's from PC Company and had nothing but trouble. One had 3 mobos replaced in 2 weeks.

Not sure what it is like in the rest of the country but in Dunedin, you pay $49+GST for a PC, and $29+GST for a notebook in freight, to be delivered to your door. It is an extra $25+GST on top of that charge to pick it up from the showroom. An extra $83.00 on top of the advertised price. What courier company do they use, cause I sure wouldn't mind some shares in them.

Why do they advertise everything ex GST, correct me if i'm wrong but doesn't everyone pay GST now.

Erin Salmon
28-03-2003, 07:41 PM
Hi,

Ya, most customers (90% is probably pretty close to the mark) don't care about the motherboard. These are the less informed buyers I'm talking about.

The remaining 10% care about their motherboard - A LOT, and damn they're happy when they find someone who can tell them so much as how many PCI slots it has!

This 10% isn't big enough to feed such large corporations, but if they did advertise technical information, rather than commodity PCs, then the 10% would be 40% by now.

However, then 30% less of the market would be rip-off-able wouldn't it? And that's a bad thing for too many businesses these days.

:P

Erin

roofus
28-03-2003, 08:20 PM
Erin i think i can see why your business is not as big as dell or the likes.
You are trying to sell a product. Not please the customer.
A customers "involvement" (aka how interested they are) will determine how much info they gather in the pre-purchase stage. If things become too "complex" the customer becomes over whelmed and gets put off getting a computer.
This % of consumer customers covers about 80% of the population. Hence its a good idea to target them. How do you target them???? you sell them a computer with just enough info to make an informed decision.
Is this enough? No because they don't know that much and want assurance from there purchase, what does the company do? Provide backup service.

Try this approach and you will hit the masses and be rich!!!!

Also erin you try to explain why your 20% market share is better. (in regards to the customers intellect" If you are able to provide this "niche" market and make a profit, then well done to you, as far as i know this market is swollen with your corner dairy computer stores.

in summary: the informed buyers will not bring you the riches, its the uninformed and don't want to be informed.

Erin Salmon
28-03-2003, 08:26 PM
As a student I don't have time to sell all that many PCs (more than 3-4 per week is stretching my studying), so I'm not worried that I'm potentially cutting myself off from a large part of the market.

The uninformed buyer is unlikely to buy from a website in the first place, so there seems little point in concentrating effort in getting customers who would not buy from my site anyway.

:)

Erin

the highlander
28-03-2003, 08:55 PM
Dale Townsend was the only one in the pc company with any testerone and the clout to use it and I wouldn't have got a resolution to my complaint without his intervention. Everybody else I dealt with there couldn't care less or told porkies on a scale that defies belief. This is symptomatic of the pc company who are having a rash of resignations from management positions and especially the tech staff who are woefully undermanned.

To misquote some else who I cant recall :

"I'd rather chew tinfoil and shave my head with a cheesegrater than deal with the pc company"

as to can help you now ?

Your doomed but keep on trying.

mikebartnz
29-03-2003, 12:42 AM
>I respect the company is NZ owned and operated, but the lack of professionalism leaves me wondering...
I think that it is was NZ owned.

mikebartnz
29-03-2003, 01:12 AM
Does the office at the PC Company only have 10 to 12 computers!!

kyokei
29-03-2003, 02:03 AM
I bought a pc from the store down at wakefield st in wellington & after 2 weeks, the sound stopped working. I took it in the next day & was told the problem would be sorted out within a few days. Rang them up a week later & they still hadn't started to diagnose the problem yet. AFter complaining they replaced the motherboard.
A month later the sound crapped out yet again
Then 2 months down the track the hdd crapped out & had to be replaced

After all that trouble i taught myself to build & fix computers & to diagnose problems. Then i went to sit my A+ & worked at a technician. Personally i wouldn't recommend PC Company from my own experiences & some friends too