Jester
20-03-2003, 09:23 PM
Today i received a call from a guy Telecom - they were going to connect Jetstart today - it was scheduled for Friday AM, would I mind if they did it today instead???? I was stoked....
... until I got home.
I rung Telecom around 5pm, and asked whether the job had been successful. They said that I had to ring my ISP to check. I rung Paradise, ensured I was all set up for Jetstart, then told them what Telecom said. They laughed. They said they know whether a connection is valid and operational by ringing Telecom. We tried connecting anyway .. no joy.
They rung Telecom while I waited, who took forever to come back with a "we can't tell, ring back in an hour".
I thanked the understanding american accent Paradise tech guy, and we decided I would ring Telecom later. I rung 123 and was told to ring Xtra. I rung Xtra and was told that because I was not with Xtra I had to check with the "Jetstream Team". I rung them and was told to contact 123 again to check.
Another lady at 123 said that she couldn't get into my account, so maybe someone was working on it now and it may be active within the hour. Ring back if not ....
7pm, I rung 123 again, this time got a lady who is either really helpfull or could hear me pulling out my hair at the roots. She said she couldn't access my account, and as this saga had gone on for 2 hours (and the kids wanted dinner lol), she would see whether her manager could get into the account and look.
Turns out that the installation hasn't been marked as completed. Try again in the morning they say.
So ..... apart from thanking anyone who is reading this for letting me get this off my chest, has anyone else experienced this, or, how were they told that is was "all systems go"?
J.
:D
... until I got home.
I rung Telecom around 5pm, and asked whether the job had been successful. They said that I had to ring my ISP to check. I rung Paradise, ensured I was all set up for Jetstart, then told them what Telecom said. They laughed. They said they know whether a connection is valid and operational by ringing Telecom. We tried connecting anyway .. no joy.
They rung Telecom while I waited, who took forever to come back with a "we can't tell, ring back in an hour".
I thanked the understanding american accent Paradise tech guy, and we decided I would ring Telecom later. I rung 123 and was told to ring Xtra. I rung Xtra and was told that because I was not with Xtra I had to check with the "Jetstream Team". I rung them and was told to contact 123 again to check.
Another lady at 123 said that she couldn't get into my account, so maybe someone was working on it now and it may be active within the hour. Ring back if not ....
7pm, I rung 123 again, this time got a lady who is either really helpfull or could hear me pulling out my hair at the roots. She said she couldn't access my account, and as this saga had gone on for 2 hours (and the kids wanted dinner lol), she would see whether her manager could get into the account and look.
Turns out that the installation hasn't been marked as completed. Try again in the morning they say.
So ..... apart from thanking anyone who is reading this for letting me get this off my chest, has anyone else experienced this, or, how were they told that is was "all systems go"?
J.
:D