View Full Version : Explore crashes

10-03-2003, 10:45 AM
Explorer crashes too often !!!
Using Internet Explorer 6 with Windows 98SE

Crashes with KERNEL32.DLL fault message

Note past recommendation I have found on this site:
1) to reinstall over existing Int. Explorer. Have tried and it did not resolve the issue.
2) to replace KERNEL32.DLL ....have not tried yet. Can someone please tell me where to find a replacement and how to replace it.

Please advise if u know a better fix
Ken Burroughs

10-03-2003, 10:47 AM
Try opera 1st then as a last resrt IE eradicator then reinstall a old versiom 5.5

10-03-2003, 10:52 AM
Do you have the exact error message.
Click the Details button when it comes up and get the first couple of lines.
Usually in the format of 'Iexplore caused an invalid page fault in module Kernel32.dll' but can be something else.
Post it here and we might be able to help.

10-03-2003, 10:58 AM
also note if its EXPLORER or IEXPLORER.

Terry Porritt
10-03-2003, 12:56 PM
It may be worth having a read through this site about kernel32 errors:

10-03-2003, 11:30 PM
XPLORER causes an invalid page fault in module KERNEL32.DLL at 017f:bff87ede
EAX=c001dc60 CS=017f EIP=bff87ede
EBX=0465fe6c SS=0187 ESP=0461ffb8
ECX=046201d8 DS=0187 ESI=819d3cf4 FS=6167
EDX=bff76855 ES=0187 EDI=04620200 GS=0000
Bytes at CS:EIP
53 56 57 8b 30 83 7d 10 01 8b 4e 38 89 4d f8 75
Stack dump:

Not sure if I've missed something off the end here !
however, I assume I was wrong and prob is with Xplorer not IXplorer
Where to from here?
Help would greatly appreciated

Terry Porritt
11-03-2003, 08:15 AM
Here's another site for you to browse through:

11-03-2003, 08:23 AM

11-03-2003, 09:57 AM
Have you got an up-to-date antivirus package running and if so have you done a full system scan recently?

Terry Porritt
11-03-2003, 10:52 AM
..........and yet another helpful file to read through, sounds like your problem:

Miami Steve
11-03-2003, 11:11 AM
How much RAM does your PC have? This sort of message can appear when running Win98 without sufficient memory.


11-03-2003, 12:03 PM

Have you tried reinstalling Internet Explorer 6 ???

How many Programs are you running when this happens???

11-03-2003, 01:08 PM
Machine is a Duron 700 running 256MB 133SDRAM

Can have anumber of programmes open at on time will check to see if occurs with only a few or specific progs.

Does seem to happen when I close Internet Explorer...That why I thought it Was IE6 that was crashing ..when it would appear to be Windows Xplorer.

Have reinstalled IE6 initially when I thought that the prob....no change
Thanx guys appreciate help

12-03-2003, 10:31 AM
Using Trend PC-Cillan 2002
Found handful of file in Windows/Temporary Internet folder
They were JS_Exception.Gen & VBS_Haptime.A-1..quarnateened then deleted.

Ran Norton Utilitise...found a large number of problems throughout.
Chose auto fix

Still problem persists

Latest crash afterclosing IE6:
Explorer caused a general protection fault in Module GDI.EXE@0022: 00009fa4
Register: ...blah blah blah
....blah blah blah
Stack Dump
...blah blah blah

Without reboot opened Photoshop Elements 2
crashed saying very similar to above (substitute Photoshop for Explorer)

Plenty of Free GDI..but set manually to a higher level (was 384...now 500)

Any suggestions ?

12-03-2003, 11:14 AM
Maybe this will help?


12-03-2003, 11:15 AM
Ah crap! Try again.

;276393]Click here (http://support.microsoft.com/default.aspx?scid=kb;[LN)

12-03-2003, 11:18 AM
No it's not gonna let me do it!

Go to http://www.microsoft.com then go to Support - Knowledge Base (in top right corner)

Then search for KB article by number 276393