View Full Version : Norton AntiVirus glitch on scanning files

30-01-2003, 07:58 AM
Have had NAV 2000 for about 6 months and it has worked fine, till now. Now whenever I do a system scan it just stops scanning (basically 'hangs' and pretends to scan but nothing happening) after only about 800-900 files instead of a full scan which should be tens of thousands of files. Has anyone come across this before?

The only way I've been able to get around it is by re-loading the whole program, but then of course there are about 6MB of updates to download each time!
Thanks, Tony.

30-01-2003, 08:40 AM
Your trying to ask a blind person the colour of your skin when you are a stranger!

We need more info.
What OS you use, whats your Comp specs.
What is running when this crash happens etc

30-01-2003, 08:47 AM
Ha, did I laugh at that reply!

It's a 6 month old PC Company Win2000 setup with XP. I have no programs running when I do the scan. Nothing has changed on any program setting to affect it. In fact when I uninstall NAV then reinstall it works fine for about two scans then has it's little 'hissyfit' and hangs like a 12th century bread snatcher.

Jen C
30-01-2003, 09:03 AM
Does the scan hang on any particular file? Have you tried running it in safe mode?

This Symantec Knowledge Base Article:Norton AntiVirus scanner stops before reaching 100 percent complete (http://service1.symantec.com/SUPPORT/nav.nsf/df0a595864594c86852567ac0063608c/3de0ccd9d434a8a98825686a00090071?OpenDocument) may be of help.

It is a bit strange that if you reinstall NAV and download new definitions that it works for a couple of times and then stops again.

30-01-2003, 09:15 AM
>It's a 6 month old PC Company Win2000 setup with XP.
So is it win2000 or WinXP?

Is NAV2000 compliant with XP? I don't think it is.

30-01-2003, 12:34 PM
Nortons AV 2000 and 2001 and are compatible (or fully) compatible with WindowsXP.

Off memory I think 2002 is fully compatible and NAV2003 is fully compatible with XP.

I think there lies your problem, you are attempting to do a scan with a version that cannot do its job with XP.

Anyway around this.

Upgrade to NAV2003 would be one, it will cost you of course but you might get a better price by calling Nortons direct and getting a upgrade off them.

Change your anti virus to something such as AVG at the following link

http://www.grisoft.com/html/us_downl.htm?session=38650a65a232babef3a838f4ba0f6 43c

AVG is WinXP compatible.

Remember to uninstall NAV before installing and running AVG if you take this course of action.

30-01-2003, 12:37 PM
> Nortons AV 2000 and 2001 and are compatible (or
> fully) compatible with WindowsXP.

The problem with speed reading / typing the above should have read Nortons AV2000 and 2001 ARE not compatible with WinXP. v2001 might be partly compatible depending on who you listen to but that is not of a lot of use protecting your PC from virus's.

I think I wrote it right this time.................

30-01-2003, 04:44 PM
Hey thanks Gordon (and everyone else who replied) I will be taking action based on your comments, fingers crossed everything will go ok.