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nicnz
09-01-2003, 10:42 AM
Hi,

Our Xp machine which we are using as an internet gatway crashes seeming at random intervals without any promting. Any suggestions where the best place would be to start narrowing down the problem. The only way I have found to make it crash consistantly is to play a specific song from a CD (it's a song about suicide so quite appropriate really).

The delays between restarts is usually quite long - but I can' t remember how long they have been occuring.

Should I just format Windows and start again?

pmchapman
09-01-2003, 10:48 AM
I would reccomend that you troubleshoot what tasks/programs are running. Try swirching off non essential ones (do this via the Ctrl-Alt-Delete menu or the administrative tools control panel. I had a similar problem and it was caused by a memory resident virus. Make sure your Anti-Virus software is up to date. I f you don't have one, a good free one is AVG Free Edition at http://www.grisoft.com/

Chilling_Silence
09-01-2003, 10:56 AM
> I would reccomend that you troubleshoot what
> tasks/programs are running. Try swirching off non
> essential ones (do this via the Ctrl-Alt-Delete menu
> or the administrative tools control panel

Yes, or Click Start
-Run
type msconfig and hit enter

that'll let you permanently stop stuff from loading on start

Also, check and make sure everything is plugged in at the back of your PC nice and firmly, especially the power cord!

Cheers


Chilling_Silence

roofus
09-01-2003, 12:09 PM
Remember chilling that XP has the option to reset on a BSOD. So you don't actually see a BSOD. With the conditions stated it sounds like a BSOD is causing the problems.
But indeed you are incorrect at suggesting checking the power cable.
I just don't want people writing in this thread, how they should take the PSU appart and get out a volt meter etc!

Chilling_Silence
09-01-2003, 12:47 PM
> I just don't want people writing in this thread, how
> they should take the PSU appart and get out a volt
> meter etc!

Oooh.. no, dont do that.. I said to make sure it was firmly plugged in.
If you dont know what you're doing otherwise, then you could have 240V going down your finger :)

tweak\'e
09-01-2003, 12:48 PM
> But indeed you are incorrect at suggesting checking
> the power cable.
> I just don't want people writing in this thread, how
> they should take the PSU appart and get out a volt
> meter etc!

easy there.......must be the crazy weather ;-)

i think what chill was getting at is sometimes random shutdowns and other problems can be caused by loose leads. there no need take the psu apart, just a simple push on the leads to check the are sitting ok. i've had it myself a few times.

Chilling_Silence
09-01-2003, 12:54 PM
> > But indeed you are incorrect at suggesting
> checking
> > the power cable.
> > I just don't want people writing in this thread,
> how
> > they should take the PSU appart and get out a volt
> > meter etc!
>
> easy there.......must be the crazy weather ;-)

Its pretty bad here in AK CBD :(

>
> i think what chill was getting at is sometimes random
> shutdowns and other problems can be caused by loose
> leads. there no need take the psu apart, just a
> simple push on the leads to check the are sitting ok.

Right on ;) B-)

> i've had it myself a few times.

I had it last night with the family PC - I kid you not! :8}

pmchapman
09-01-2003, 01:38 PM
If it is power, invest in a UPS just keep the battery charged.

crozier
09-01-2003, 01:46 PM
To stop XP automatically restarting right-click My Computer, and then click Properties.
On the Advanced tab, click Settings under Startup and Recovery.
Click to clear the Automatically restart check box under System failure, and then click OK.
The error message on a blue screen should remain on the screen so you can record the error information.

roofus
09-01-2003, 05:27 PM
Sorry CHilling those comments weren't pointed at you, rather at other posters coming along.