View Full Version : Installing Printer

28-10-2002, 06:32 PM
i have tried to install a HP 500c printer from an older computer that is running win95 to a computer running 98.I installed it and the printer runs but will not print.
When i go to print a document a screen comes up with a printing window but nothing happens,and the document and printing windows lockup.
I have been through the printing trouble shooting everything seems to be ok.
Can someone tell me how i can get the printer to print

Thanks in advance


28-10-2002, 06:54 PM
Step 1. Uninstall the drivers and reinstall. Does it work now?
Step 2. Goto the HP site and download updated drivers. Does it work now?
Step 3. Report back here

28-10-2002, 06:57 PM
do u have the cables secured properly to the printer and to the right LPT port of the computer? (assuming that is it LPT 1) maybe if its a USB then check to see if the usb connectors are damaged in any way.


28-10-2002, 07:19 PM
That would not explain his software freezing, well remotely it could, but unlikely

28-10-2002, 07:38 PM
> That would not explain his software freezing, well
> remotely it could, but unlikely

As u said it could remotely be a posilbity, but is unlikely. But windows does freeze up when there are loose contacts and worn out cables. :) I'm only posting some solutions that i think could be the answer. :)

Heather P
28-10-2002, 08:23 PM
Have you tried installing the printer drivers off the Win98 disk?

When a printer first comes out the existing OS doesn't know about it - after all, the printer wasn't around when the OS was created.

Later versions of the OS come out complete with the drivers.

It could be that your drivers on the printer disk are the opposite. Created for Win 95 rather than Win98. You therefore need newer drivers to work with 98.

28-10-2002, 08:46 PM
Uninstalled the drivers and reinstalled and its working



28-10-2002, 08:47 PM
http://h20015.www2.hp.com/en/softwareList.jhtml;jsessionid=O52TUTW0KQLG1QEXGR3U NZQ?reg=&cc=&prodId=dj500c&lc=en&softitem=Microsoft%20Windows%2098&sw_lang=en