View Full Version : OT-I need a lady like this one!

10-10-2002, 03:14 PM
I consider this to be well done!

How to handle a disgruntled customer...

I wish I had the guts of this girl. For all of you out there
who've had to deal with an irate customer, this one is for you.
It's a classic!

An award should go to the United Airlines gate agent in Denver for being smart and funny, while making her point, when confronted with a passenger who probably deserved to fly as cargo.
A crowded United Airlines flight was cancelled. A single agent was rebooking a long line of inconvenienced travellers. Suddenly an angry passenger pushed his way to the desk
.He slapped his ticket on the counter and said "I HAVE
to be on this flight and it has to be FIRST CLASS".
The agent replied, "I'm sorry sir. I'll be happy to try to help
you, but I've got to help these folks first, and I'm sure we'll be
able to work something out".
Without hesitating the agent smiled and grabbed her public address microphone, "May I have your attention please," she began; her voice heard clearly throughout the terminal. "We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to Gate 14".
With the folks behind him in line laughing hysterically, the man
glared at the United agent, gritted his teeth and swore "F***
Without flinching, she smiled and said, "I'm sorry, sir, but
you'll have to get in line for that too".


Graham L
10-10-2002, 04:52 PM
Well, get in the queue. ;\