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Rohan
17-09-2002, 12:19 PM
Running Win2000 on a well-configured machine, Outlook Express 5 will not remember its password.

I can dial up to my ISP without any problem but, in OE, it will always bring up the dialog box requesting the password for my account.

In Tools/Account/Properties/Servers, if I enter a password (and Remember Password box is ticked), click OK to go back to Tools/Account and then re-enter Properties/Servers, the password is blank again!

I've tried all sorts of things including disabling my anti-virus checker (VirusScan), using the Repair Internet Explorer option (under Add/Remove Programs) and upgrading to Internet Explorer 6.0 but no joy. My ISP has run out of ideas and nor can I find anything on the Microsoft website to help.

Any suggestions please?

parry
17-09-2002, 12:48 PM
Hi Rohan, see this article to fix.

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q264672

Rohan
17-09-2002, 02:39 PM
> Hi Rohan, see this article to fix.
>
> http://support.microsoft.com/default.aspx?scid=kb;en-u
> ;Q264672

Dear Parry. Thanks - this looks like just what I need. I'll let you know how I get on.

Susan B
17-09-2002, 11:09 PM
Might be a bit late now if you've managed to fix it, but a fix for this is in one of our very own Press F1 FAQs.

Click on the FAQ button top right of this page or here (http://pressf1.co.nz/thread.jsp?forum=1&thread=22957) to get to that specific one.

parry
17-09-2002, 11:31 PM
Hi Susan. I think Rohan only had problems with passwords for Outlook, not for dialup. Good to point out FAQ's exist though - I would have been embarassed if there was a FAQ for this & I missed it :-)

Rohan
19-09-2002, 11:21 PM
> Hi Susan. I think Rohan only had problems with
> passwords for Outlook, not for dialup. Good to point
> out FAQ's exist though - I would have been embarassed
> if there was a FAQ for this & I missed it :-)

Dear Parry/Susan, thanks for your help. Parry is right - it's only in Outlook Express that I'm having the problem. Might be a few days before I get the chance to try what Parry had refered me to but it looks very likely - I'll certainly advise resulys when I've had a go.

parry
19-09-2002, 11:31 PM
Cool best of luck Rohan. As the fix involves changes to the registry I should have mentioned that some caution is needed. Susan wrote a very good FAQ on the registry so have a look at this. See FAQ#6 in the FAQ's link at top of page.

Rohan
19-11-2002, 02:39 PM
Dear Folks

Thanks for your help. I finally got access to the machine, tried your suggested solution and it appeared to work nicely. Cheers, Rohan


> Cool best of luck Rohan. As the fix involves changes
> to the registry I should have mentioned that some
> caution is needed. Susan wrote a very good FAQ on the
> registry so have a look at this. See FAQ#6 in the
> FAQ's link at top of page.