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Vickie
14-09-2002, 11:05 AM
A friends computer recently was infected witht the dreaded Klez virus, have run the fix programme from Symantec's site and run a scan from their site also and it now appears to be clean. But now the Norton anti-virus programme can't be opened (unsure as to whether it was damaged before or after the virus hit) and need to un-install before I can re-install it again. It does not show up in the add/remove programmes and wondered how else it can be uninstalled.

Any suggestions would be appreciated.
Thanks

Capt Jimbo
14-09-2002, 12:05 PM
If you visit the Symantec site they have some good instructions on removal of their programs.
I'm sure you'll find what you need there

Capt Jimbo

sam m
14-09-2002, 06:41 PM
In the past when I have done this I have used 2 methods, The easiest is to use the removal tool supplied by Symantec. Go here (http://service2.symantec.com/SUPPORT/nav.nsf/docid/2001092114452606) to d/load tool. The other way is to go here (http://service4.symantec.com/SUPPORT/nav.nsf/docid/2001061911223206?OpenDocument&src=hot&prod=Norton%20AntiVirus&ver=2001%20for%20Windows%2095/98/Me/NT/2000&stg=2&base=http://www.symantec.com/techsupp/nav/&next=nav2001_search_solve_install.html&sone=nav2001_tasks.html&tpre=) and do it manually. Lots of work but the upside is (well it worked for me anyway) that you get a fresh installation with new subsription renewal date.

sam m