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Sam H
12-07-2002, 03:51 PM
I am trying to solve a shutdown problem with a windows 95 machine. When we shut down it comes up with a message in saying
'Windows protection error
Press any key to continue'

When a key is pressed it shuts down ok, we tried booting in safe mode and the machine would shut down properly so I'm taking a guess that it is a software/ possible hardware conflict.

Got any answers?

Sam H
12-07-2002, 04:18 PM
opps, the error message actually reads as follows,

'Windows protection error. You need to restart your computer
Press any key to continue'

Sam H
13-07-2002, 07:20 PM
<bump>

Babe Ruth
13-07-2002, 07:27 PM
Sam H, Are you running Norton AntiVirus v4 or v5 by any change?

Cheers, Babe.

Babe Ruth
13-07-2002, 08:04 PM
Sam H, Ok of course my last post should have said "... by any chance?".

Now have you had a look at the following MS KB article:
Troubleshoot Windows Protection Error Messages (http://support.microsoft.com/support/kb/articles/Q149/9/62.asp)

Cheers, Babe.

Sam H
13-07-2002, 10:52 PM
Nope, it does have win fax pro on it though, which includes live update.