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12-06-2002, 10:35 PM
I recently used a 'cookie cleaner'(webroot) for the first time and rid the computer of thousands of visitors.I find now that I cannot download the Critical Updates from Microsoft. It has been suggested that I need to down load the cookie that handles this. I also find that attempting to download locks up the computer and I have to alt/cont/del to get going again. Any ideas please?

12-06-2002, 11:31 PM
Hey there,

Deleting your cookies shouldn't affect the windows update..........

Just make sure you have the update applet installed for the windows update....

Click on product updates at the site and it should give you a prompt to install the applet if it isn't already installed.........

if it doesnt then you can assume it is installed.......next check your security setting >>tools>>internet options you may have something blocking active x controls, some form of firewall maybe??

13-06-2002, 12:28 AM
Ok...this info is from the MS site regarding crashes when trying to use the windows update.........it may not completely apply to your situation but it will help in regards to un-installing and re-installing the update software....which may help


http://support.microsoft.com/default.aspx?scid=kb;en-us;Q241122

The information in this article applies to:


Microsoft Windows Update, on platform(s):
the operating system: Microsoft Windows NT
the operating system: Microsoft Windows 95
the operating system: Microsoft Windows 98
the operating system: Microsoft Windows Millennium Edition
the operating system: Microsoft Windows 2000


--------------------------------------------------------------------------------


SYMPTOMS
You receive the following error message when you try to access the Windows Update Product Catalog:

IEXPLORE caused an invalid page fault in module wuv3is.dll



CAUSE
The wuv3is.dll file did not download correctly or has become corrupted.



RESOLUTION

Click Start and then click Run.


In the Open box, type 'regsvr32 /u wuv3is.dll' (without the quotation marks). Then click OK.


Delete the wuv3is.dll file using the instructions below.


Click Start, point to Find, and then click Files or Folders.


Type 'wuv3is.dll' (without the quotation marks) in the Named box.


When the file is found, right-click it and then click Delete.





If using Windows Me, there is a hidden folder in the WindowsUpdate Folder that will not be visible unless Windows is set to show Hidden Files and Folders. Configure your system for showing Hidden Files and Folders using the instructions below.


Double-click the My Computer icon.


Click Tools from the menu bar, and choose Folder Options.


Select the View tab, then in the Advanced Settings section set the Hidden Files and Folders option to Show Hidden Files and Folders.





Delete the contents of the Windows Update folder using the instructions below.


Click Start, then click Programs, and then click Windows Explorer.


In the left pane, double-click the Program Files folder.


In the left pane, double-click the WindowsUpdate folder.


In the right pane, highlight wuhistv3.log, click Edit from the menu bar and click Invert Selection from the Edit menu.


Press the Delete key (or right-click and select Delete). Click Yes to confirm.

Note: Deleting the file wuhistv3.log will clear the entire Windows Update download history. This is not recommended, as you will have no record of previous downloads. The steps above delete all files with the exception of wuhistv3.log.


The next visit to the Windows Update Product Catalog will load a new copy of wuv3is.dll. If prompted to install and run 'Microsoft Windows Update Active Setup,' choose Yes.

13-06-2002, 09:03 PM
Thanks Tazzie. The problem is a bit more difficult! when I go to the update page and press update the first thing it does is '...check for updates on this computer'. It does so for a minute and then freezes. I can therefore not even get into the Microsoft site.