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21-05-2002, 05:45 PM
I have Office 2000 operating in Win 98. Whenever I try to open a Word document the process does not complete. I see a message in the bottom right of the screen 'requesting virus scan' and the only way out is Ctrl/Alt/Del and I then get the message 'system dangerously low on resources.' All my other applications open fine. What's happening and how do I fix it?

21-05-2002, 10:46 PM
Hello Rick,

You probably have a corrupted Normal.dot template, this is the default file Word uses to when it opens, if it becomes corrupted Word will no longer function.

The fix, run a search for all Normal.dot files, when found, delete them all, shutdown and restart your PC, Word will now automatically create a new normal.dot and your problem will be solved.

Regards
Alan

22-05-2002, 05:24 PM
To Alan Cottrell thanks your advice was dead right!

Rick