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View Full Version : Xtra Help Desk Worker Takes a Swipe



30-03-2002, 08:26 AM
This was posted at Slashdot.

I'm posting this anonymous for a good reason - I know people who have been fired for even hinting at this stuff publically.

I work for the largest ISP in New Zealand - we are strongly associated with the largest Telco (who have a virtual monopoly on landlines)

We have been told to outright lie to customers relating to a number of issues, including

* Dropping port speeds to virtually 0 on a number of P2P applications
* Running out of IP addresses to give to paying DSL customers
* DSL network outages due to extremely poor design - we are not allowed to confirm these until 'the word' comes through - even when half the country is without service.

We have to tell these lies every day - I don't think it will suprise anyone to know that Xtra (the ISP) has a content partnership with MSN.

The worst part is - half this stuff gets out in press-releases before we even get told at the helpdesk; and we're still meant to lie to customers even when the info is public!

Despicable if you ask me - I'm leaving as soon as I can.

31-03-2002, 12:56 PM
Does Deepa still work their
she was the only C++ tutor at school that was worth her weight in gold.

31-03-2002, 12:59 PM
Does Deepa still work their
she was the only C++ tutor at school that was worth her weight in gold.

Oh maybe if she had of stayed their, I would not of made a complaint at NZQA