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19-03-2002, 07:38 PM
Hi

I have lost my device drivers after installing the following Windows update:

Intel Corporation - Storage

After installing the update my system is no longer detecting my CD Rom and
CD Writer drives.

When I go into Start - Settings - System - Device Manager: it doesn't show
up the CD Rom icon. Its like they don't exist.

Under Hard Disk Controllers there were yellow exclamation points on 'Primary
Ultra ATA controller' and 'Secondary Ultra ATA controller'. When I went
into the properties of both of them it said the device is either not present
or not working properly, or does not have drivers installed. Try upgrading
the device drivers for this device. When I tried to upgrade it, it said
that the best driver is already installed for this device.

So I went to http://www.viaarena.com/?PageID=2#4in1 and downloaded the 4 in
1 drivers. However, when I went to install the drivers I had a registry
error.

After this the primary ultra ATA driver Intel, and secondary ultra ATA
driver Intel were no longer there. Now all I have left is the Intel(R)
82801AA Bus Master Controller.

Now I learn that if I hadn't tried to install the 4 in 1 drivers, I could
have uninstalled the Windows Update. But now the Windows Update uninstall doesn't work because I've changed it by trying to download the 4 in 1s.

Please help.

Thanks in advance.

Leanne

19-03-2002, 08:38 PM
had the same prob i while ago. for some werid reason windows update sometimes id's hardware incorrectly. make sure you have your motherboard drivers handy. via4-1 if it is a via chipset. boot into safe mode and remove the busmaster contoller/ata controler from device manager. reboot, reinstall motherboard drivers.