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Poppa John
08-08-2019, 11:29 AM
Hi this is Karen, using Johns Pc, My Laptop is a Acer, and just of late when Im attending to things emails, etc, it goes Snap and tells me to reload which I do but this seems to be continuing, Any suggestions pls . K

Ps Also shows a Smiley Face.

1101
08-08-2019, 02:58 PM
Could be many things, windows corruption, failing hardware , updates failing

Whats the exact wording on the smiley face bluescreen ?
Is it a smiley or a sad face .

Poppa John
08-08-2019, 05:14 PM
Could be many things, windows corruption, failing hardware , updates failing

Whats the exact wording on the smiley face bluescreen ?
Is it a smiley or a sad face .

Cant answer that till tomorrow, she has gone off shift. What else should I ask her? PJ

Agent_24
08-08-2019, 09:50 PM
Sounds like the "Aww Snap" page error in Chrome?

Try cleaning your browser cache.

Poppa John
09-08-2019, 08:49 AM
Sounds like the "Aww Snap" page error in Chrome?

Try cleaning your browser cache.

Hi.How does she do that?PJ

Agent_24
09-08-2019, 08:55 AM
https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

This should do it

Poppa John
09-08-2019, 09:36 AM
https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

This should do it

Thanks . Printed off ready for her PJ