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QW.
30-04-2019, 02:16 PM
My current Windows 7 PC has just given me a random shutdown. Its happened a couple of times in the last week and I have no idea why its happening. I have done a Malwarebytes scan which showed nothing. Did a anti virus scan and it also showed nothing. I use Avast antivirus free.

Error details

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 5129

Additional information about the problem:
BCCode: d1
BCP1: 00000000000003F8
BCP2: 0000000000000008
BCP3: 0000000000000000
BCP4: FFFFF8801133797B
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\043019-29780-01.dmp
C:\Users\User\AppData\Local\Temp\WER-60013-0.sysdata.xml

Read our privacy statement online:
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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

piroska
30-04-2019, 02:19 PM
C:\Windows\Minidump\043019-29780-01.dmp



And what did this say?
Don't assume it's malware...could be anything.

QW.
30-04-2019, 02:24 PM
And what did this say?
Don't assume it's malware...could be anything.

I don't know how to open that file.

1101
30-04-2019, 04:59 PM
Heres a program to open Blue Sreen dumps/logs
http://www.nirsoft.net/utils/blue_screen_view.html

It could be anything though. Driver issues, hardware issues, software corruption, bugs in a program recently updated/loaded
Blue Screen Viewer will give some info on where to start.

QW.
01-05-2019, 12:36 PM
Have run the program provided by 1101.

Details are below:

==================================================
Dump File : 050119-30123-01.dmp
Crash Time : 1/05/2019 11:21:27 a.m.
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`000003f8
Parameter 2 : 00000000`00000008
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`1134497b
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+33097b
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+6f400
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\050119-30123-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 312,832
Dump File Time : 1/05/2019 11:22:49 a.m.
==================================================

piroska
01-05-2019, 01:06 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL


That is one of 2 things.
Most commonly a bad driver.
If not a driver issue, then a bad RAM module.

Look in Driver Manager, any ! showing?

QW.
01-05-2019, 01:32 PM
There is one error showing in driver manager

And just had another shutdown. Went to open a jpg file and it crashed again

==================================================
Dump File : 050119-29640-01.dmp
Crash Time : 1/05/2019 12:27:07 p.m.
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`081754e0
Parameter 2 : fffff880`11965f1c
Parameter 3 : ffffffff`c000009a
Parameter 4 : 00000000`00000004
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d1f0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+6f400
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\050119-29640-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 770,536
Dump File Time : 1/05/2019 12:28:03 p.m.
==================================================

1101
01-05-2019, 03:05 PM
dxgkrnl.sys + nvlddmkm.sys

My best guess would be a faulty video card . Could possibly be RAM if its onboard vid.
Try the video hardware in generic low res mode : uninstall all video drivers so it reverts back to the generic low res driver , as a test .

This is where you need to start swapping parts , install another vid card & disable any onboard vid.
Not easy for home users who do have a shelf full of spare parts .

QW.
01-05-2019, 03:16 PM
The current video card is a Nvidia GE Force GT 640. I do have a spare HD3450 256M DDR2 PCIE card I could put in and see if that makes any difference.

Also uninstalling drivers now.