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B.M.
27-12-2018, 08:39 AM
Ok, a mate of mine has been showered with E-Mail messages that some some dick has his password and control of his computer and promises dire happenings if 727 bitcoins isnít paid to him straight away. Yes I know, weíve heard it all before, but my mate is nearly 80, completely Computer illiterate, and is having a panic attack.

Anyway, he asked me to change his password so I tried via TeamViewer but get this message.

9261

Any thoughts anyone on what is happening?

The message came up all day yesterday as well as this morning which concerns me.

wainuitech
27-12-2018, 09:34 AM
Assume you can actually get into his Computer to Options (Control Panel etc). Sometimes if you can run system Restore you can wind the computer backwards to before the problem happened.

Is this a email type password or local ?

NOTE: you may have to talk the guy through this before reconnecting via Team Viewer.

Even if you cant log in fully, try activating the hidden admin account, that shouldn't be effected, so you can sort out problem from that ( including system restore) -- Heres how enable-windows-built-in-administrator-account/ (https://www.hongkiat.com/blog/enable-windows-built-in-administrator-account/)

A LOT depends on whats been changed.

Either way it will need a good look and malware scans run to make sure its not infected.

B.M.
27-12-2018, 10:29 AM
Thanks for that Wainui.

The password we want to change is the Computer Login at start-up.

Yes, he’s already changed his E-Mail Password with the help of Kinect (Trustpower) but he can’t get his head around the fact that by not changing the E-Mail address he can still receive mail from this prick.

Yes, I found my way to the “press to change password Button” but clicking there is what produced the Screenshot in my lead post.

This prick does have the mates password, almost, but not quite, as he quotes it and advises he has stopped it being changed which appears may be the case.

I was thinking that I may get the mate to forward me one of these E-Mails and I’ll pick it up on a spare Linux computer via webmail and see if I there is anything I need to know and haven’t been told.

At the moment I am dealing with a very pissed off Scotsman who is a little hard to understand. :rolleyes:

Some of you will relate to that problem. :D

Oh, is there a Malware programme you can recommend. He has, and does run Malwarebytes weekly.

wainuitech
27-12-2018, 10:56 AM
If your mate is OK with this -- YOU log into his email online, change the password yourself to something he wants, if you are locked out online then go through the reset /forgotten options, most will require to have a code sent out to either a Pre-entered Cell number (so make sure your mate has the phone) OR a second recovery email address. ( one your mat will have created) There my alao be security questions that need to be answered ( only he will know them, so you will have to be talking to him in person or on the phone.

Once its changed then you should be able to log in.

Antimalware -- Been using https://windows-repair-toolbox.com/ Download link is near the bottom, unzip, malware tab, run through Zemana, HitmanPro, Adware Cleaner, these scan will take a while, then in the absence of a real AV, on the Left, click on Emsisoft, run a full scan once its downloaded and open and updated. Note: that scan WILL take a fair amount of time.

If settings have been locked out / changed then system Restore may be an option, really depends on whats happened.

Its almost impossible sometimes to really see whats going on even if its explained on here (goodly - No such word I know),sometimes ya just have to have the PC in front of you. Other times I take drives out and fix them to workable on a workshop PC, THEN carry on in the original hardware (computer)

B.M.
27-12-2018, 04:41 PM
Might have to leave this for a day or two.

The mate has decided that a bottle of Single Malt alongside a bottle of Glayva will solve the problem. (Rusty Nailís)

His finest Scottish accent now sounds more like him talking underwater with a mouthful of marbles.

And whatever Bitcoins are has become irrelevent.

I think Iíll pour myself another G&T to ease the stress. :D

wainuitech
27-12-2018, 06:09 PM
Make sure under NO CIRCUMSTANCES he tries to pay anything.

No disrespect meant but if he needs to get a tech to sort it then it will be a hell of a lot cheaper, at the moment 727 Bitcoins = 4062344.74 NZD Dollar.

1 BTC = $5587.82 NZD

9267

chanthred
25-01-2019, 03:43 PM
local password or log in with MS account? There are two different things and many means available if the drive was not encrypted.

dugimodo
25-01-2019, 03:59 PM
This is an old scam, I had about 4 of those in my spam folder from 6 months or more ago that I found recently and can confirm nothing bad happens when you ignore them - because I didn't even receive them myself.
What happened is someone did get hold of a lot of email addresses and passwords some time back and is using it to scare people into paying, usually by claiming to have video of you watching adult videos.

It does mean the password needs changing if you are still using it, but other than that it's just noise.

As to why you can't change the password via teamviewer, I don't know the answer to that one. Unless it's the same login name and password as in the email though there is really no issue here.
For me I'd already changed that password ages ago, because if I recall my ISP (spark) sent out an Email to all their customers advising it after a security breach - possibly the same one that triggered this scam.

B.M.
27-01-2019, 10:11 AM
This isnít getting any better.

The mate had a relative come to stay a few days who just so happens to be a Software Writer and Web Designer. Needless to say he got delegated to attend to the subject Computer. Well, he couldnít change the Password either, so the Mate was talked into upgrading from Win 8.1 to Win 10.

Interestingly, he still couldnít change the Password and Win10 was far to complicated for the Mate so naturally I suggested Mint, they accepted the offer, and the Mrs delivered my Mint 18 disk.
(I kept my head down and left them to it)

Anyway, all went well and there was joy all around.

However, the damn thing has started Freezing and the Power Button is the only way out. If that isnít bad enough, the relative is now in Wellington and Iím left holding the baby.

Heís bringing the delinquent computer around this afternoon, which in turn will probably lead to a serious assault on my liquor cabinet.

What is causing the problem, I havenít a clue, but find it odd that it ran fine for three or four days and then the problem started.

Will overheating cause the Computer to freeze or does that shut the machine down?

Happy days. :rolleyes:

wainuitech
27-01-2019, 01:00 PM
Win10 was far to complicated Dont know why people say that, its NOT.

For the majority of users Windows 10 is close enough to Windows 7 and far more easier than W8-8.1. Had several people when at my place having a play say " I see you're still using Windows 7" -- NOPE its W10, and I have to prove it to them.


The mate had a relative come to stay a few days who just so happens to be a Software Writer and Web Designer. phfttt That means nothing really. Just like I cant write software, BUT when it comes to fixing Computers I'd leave the web Designer in the dust. Regarding the password, obviously doesn't have the knowledge /skills to remove or sort the problems. They are easy to bypass and alter if you have the right software or Knowledge :nerd: Example: I was at a place a couple of weeks ago doing some work on workstations, someone had changed the Server password and no one knew what it was, the boss was not to happy, asked if I could change it, booted from one of the many CD's I carry, changed it in a matter of minutes. ( didn't need to know the original)

Think of it like this, There's Linux, Windows and iOS, all operating systems yet all totally different. What you can do in one doesn't mean you can do in the other.

Regarding the freezing on Mint -- Could be faulty hardware someplace, could be drivers. There's only two problems when it comes to Computers Either Software or hardware, OR in some cases three -- The User :D

If its hardware,there's only one real way to sort, and that's do tests on everything one component at a time. I'd start with a memory test then HDD, eliminate one at a time,Assuming its hardware change the faulty component.

Over heating can cause problems but usually if a computer over heats to high the safety cuts in and shuts it down, not allowing it to start again until its cooled enough. If its shut down due to heat it wont start right away, you'll have to wait, about 5-10 minutes.

dugimodo
27-01-2019, 05:47 PM
I recently removed a windows 8 password the owners had forgotten and set a new one and I'm an amateur, I'm not sure your friend has had the best of help honestly. Also windows 8 and 10 are really very similar so anyone who can use 8.1 can learn to use 10 if they give it a decent try.
Hell you could have just reinstalled 8.1 if you were going to blow it away and install MINT anyway. Kinda like fixing an ant problem with explosives, but it works. I had second thoughts about posting how to remove the password on a public forum and removed that info, but it's not hard to find.

But MINT is ok too and I understand your preference for it. Have they been installing software or updates? that always seems to be how I manage to screw up linux myself. I set the update options for the safest one now.
Since they've gone Linux MINT the easiest thing of all is just boot off a live install disk and see if that is stable, should tell you if it's hardware or software. You can also hold down shift on boot up to access the grub boot loader and do a memory test from there.

B.M.
28-01-2019, 06:34 AM
I recently removed a windows 8 password the owners had forgotten and set a new one and I'm an amateur, I'm not sure your friend has had the best of help honestly.

Well it should be easy, but if you go back to my lead post you will see from the screenshot that the service was unavailable after the attack, and was, I'm told, still unavailable after upgrading to Win10, which suggests to me some type of firmware.

Anyway, we're running Mint now and I wonder if I've stumbled across the freezing problem.

I'll post a screenshot later, but it appears as though the chap that installed Mint put it on a 20GB partition and it is running out of space, as I noticed there was only 1GB of space left whilst fiddling. The actual drive is 500GB.

Looks like a job for Gparted ,or something, and I'm not at all familiar with this area. :rolleyes:

wainuitech
28-01-2019, 07:23 AM
Well it should be easy, but if you go back to my lead post you will see from the screenshot that the service was unavailable after the attack, and was, I'm told, still unavailable after upgrading to Win10, which suggests to me some type of firmware. Obviously not thought through very well :(

If W8 was upgraded to Windows 10, what makes you think that all of a sudden system files that were locked would be unlocked ?? Obviously the person doing it has no idea how upgrades work. :waughh: Which kind of confirms the comment relating to a software writer /Web designer is not a service tech and vise-versa .

If there are settings or problems with a OS, upgrading the same OS simply carries over the majority of problems.

The previous posts all state upgraded, NOT drive wiped and installed Fresh, which would explain the small Linux partition following.

Looking at the information, its quite clear someone didn't know what they are really doing :( If a drive was wiped fully then the capacity of the 500GB would be shown. When installing Linux you have the option to completely wipe all partitions ( use the whole drive) or leave the current or alter their sizing to your requirements.

Sounds like a bit of a mess really.

dugimodo
28-01-2019, 08:07 AM
Maybe they wanted to leave the windows file system intact so as not to wipe anything?

Gparted is fairly straight forward, only thing that wasn't immediately obvious to me is that it doesn't do anything until you apply the changes. What I mean is, you resize a partition, the display changes to show you what the result will be, but nothing has happened yet. You have to click apply.
It's part of the live install disk too, so you can boot off that and make your changes rather than risk a freeze in the installed copy of Linux.

B.M.
28-01-2019, 08:34 AM
If W8 was upgraded to Windows 10, what makes you think that all of a sudden system files that were locked would be unlocked ?? Obviously the person doing it has no idea how upgrades work.

Struth, I thought System Files would have been replaced and am trying to imagine a computer that has been upgraded all the way through from Win95. :eek:

Anyway, back to the present problem.

Here is a Screenshot of the delinquent computers file system;

9322

And here is one of mine:

9323

So, the question is, "How do I reorganise the partitions on the mates computer so he has full use of the available disk space?"

dugimodo
28-01-2019, 09:40 AM
Might have to wait for someone more up with linux, that's not obvious to me. You have less partitions than usual and he has more. It's possible one is mounted and /home which should be where linux stores stuff but It's beyond me.
You could just drag the left side of the big partition to the right to make some space then enlarge the 20 Gb one but it really depends what linux is using those two partitions for and I can't tell.

wainuitech
28-01-2019, 11:36 AM
Just had a look at my Linux, its the same as yours B.M.

By the looks of it, somehow when the other one was installed its gone tits up with a couple of extras, OR it was manually partitioned to a smaller size.

You should be able to resize the partitions, BUT you'll have to shrink the larger, prob move the small 48MB to allow the smaller to increase.

Might also be easier to wipe the drive and do it correctly :)


Struth, I thought System Files would have been replaced and am trying to imagine a computer that has been upgraded all the way through from Win95.
Always been that way, same for other OS's. That's why its always been said its better to install fresh than upgrade, as a fresh install removes all the crap, corrupted or left behind files .

B.M.
28-01-2019, 12:21 PM
Yes this looks like quite a challenge.

So what I think I might do is backup all his personal files, (Weíre only looking at about 16GB) and then have a go at moving and adjusting partitions.

Be a learning curve as itís an area where I havenít been.

Iíd just like to avoid having to reinstall other programmes if at all possible.

So hold the line. :D

wainuitech
28-01-2019, 01:13 PM
Moving the partitions you may very well need to boot from a gparted cd /usb drive, when I tried to replicate the setup, the inbuilt didn't want to know about it.

B.M.
28-01-2019, 01:28 PM
Yep I have a Gparted CD that's bootable and THINK I have backed up everything?????????

I'll go and get some beer out of the beer fridge and see what happens. :D

Any final instructions. :)

Driftwood
28-01-2019, 02:12 PM
Drink slowly and enjoy.

wainuitech
28-01-2019, 02:40 PM
Yep I have a Gparted CD that's bootable and THINK I have backed up everything?????????

I'll go and get some beer out of the beer fridge and see what happens. :D

Any final instructions. :) YEP -- Make sure is a cold beer with some sort of icing, nothing worse than Luke warm or non cold beer :lol:

Ohhh you mean the computer ;) --nope.

B.M.
31-01-2019, 05:00 PM
Hang on a second whilst I shift some of these bottles.

Right, the update is, between other tasks I tried to do some editing but was refused!

It then occurred to me that it was trying to save me as I was sitting on the branch I was trying to cut off.

Ok, so I boot from the DVD and it shows me the same map but still wouldnít let me edit anything either.

Thats it, wasting valuable drinking time, so out with the Mint Disk, do your worst, and away it went.

Less than a bottle later problem sorted.

Installed all the documents, pictures, music, downloads.......etc. and weíre cooking with gas.

Ok, the whole thing was painless except for his E-Mail.

His provider is kinect (trustpower), and they wonít let me set up his E-Mail from my place.

By their own admission you have to be be a customer of theirs before you can download E-Mails.

You can set up say, Thunderbird, but you canít test it unless you are a customer of theirs!

Hard to believe, but I was once a customer of theirs and couldnít download my messages whilst in Australia. I could read them courtsey of Webmail, but not download them.

When I got home I engaged in warfare with their new IT Manager who advised he wasnít compromising the integritory of his service to accommodate me, and I advised him that other ISP providers would, so he could get stuffed.

Iíve dealt with Vodafone (Clear) & Telstra, and donít have a problem.

Seems this dick canít get his brain around the fact that people need to be able to read their messages when out of the coverage area.

New Map, slightly different to old but works ok.

9328



Oh, teatime Iím told.

gary67
26-02-2019, 05:31 AM
Coming soon to a forum near you, :spam

zqwerty
23-04-2019, 09:42 AM
SPAM reported