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Poppa John
08-07-2018, 08:17 PM
Hi All
W10 & Office 365. I am on the third & last of Officce , renewal is 28/8/18. About a week ago after an update I lost Word 2016, The W10 tried to download Word 2013. How can I get Word 2016 back again please. I still have the package & theKey Card with thelong number on it. Thanks. PJ

wainuitech
08-07-2018, 08:41 PM
It shouldn't have tried to download 2013 ??

To fix try this.

Open the control Panel ( Press Windows Key + S) Type in Control - Open Control Panel

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Click programs and features ( this is in Large Icon Mode top Right).

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Scroll Down till you see Microsoft Office Office 365 - SINGLE click it to Highlight, then click on Change.

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Click YES in the pop up window.

Select Quick Repair

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Click Repair.

It will run through, see if word is back. If not then Select Online repair, then Repair.

The online will basically download and reinstall Office 365 completely.

As for the renewal, just pay with your credit card. You need to go to www.office.com/myaccount Sign in, manage account - Renew

Or renew it from within the program normally a bar along the top appears close to renewal time.

linw
09-07-2018, 07:54 PM
Or chuck it and download free Libreoffice.

paulw
10-07-2018, 10:04 AM
Or chuck it and download free Libreoffice.

Maybe he also used Outlook as well..

Poppa John
10-07-2018, 04:41 PM
Wainui. All fixed thanks at repair/change. Printed & filed. PJ