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View Full Version : Imac 2011 Beachballing, Sluggish Issues



mark1978
04-02-2018, 10:16 AM
Good morning!!

So I decided to move my iMac to the living room yesterday, I closed the Mac down however for some reason I thought that it was closed down as I couldn't see anything on the screen so I unplugged the power cable, it appeared it was still on. Having moved it now to the living room and starting the Mac again I am noticing a lot of beachballing, sluggish reaction of opening applications, and the internet is FREAKING slow. Speed test revealed no issues unfortunately. I downloaded the etrecheck but am an amateur and can't figure all of this out, anyone able to assist??

Two tests: "Computer to slow" & "Beachballing"

Computer to slow:

EtreCheck version: 3.4.6 (460)
Report generated 2018-02-04 10:08:13
Download EtreCheck from https://etrecheck.com
Runtime: 3:57
Performance: Good

Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.

Problem: Computer is too slow

Hardware Information: ⓘ
iMac (27-inch, Mid 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac12,2
1 2.7 GHz Intel Core i5 (i5-2500S) CPU: 4-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
BANK 0/DIMM1
2 GB DDR3 1333 MHz ok
BANK 1/DIMM1
2 GB DDR3 1333 MHz ok
Handoff/Airdrop2: not supported
Wireless: en1: 802.11 a/b/g/n
iCloud Quota: 90.25 GB available

Video Information: ⓘ
Intel HD Graphics 3000 - VRAM: 512 MB
AMD Radeon HD 6770M - VRAM: 512 MB
iMac 2560 x 1440

Disk Information: ⓘ
ST31000528AS disk0: (1 TB) (Rotational)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 999.35 GB (725.70 GB free)
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

HL-DT-STDVDRW GA32N ()

USB Information: ⓘ
USB20Bus
Apple Inc. FaceTime HD Camera (Built-in)
hub_device
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
USB20Bus
hub_device
Apple Computer, Inc. IR Receiver
Apple Internal Memory Card Reader

Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus

System Software: ⓘ
macOS High Sierra 10.13.3 (17D47) - Time since boot: less than an hour

Gatekeeper: ⓘ
Mac App Store and identified developers

Kernel Extensions: ⓘ
/Library/Application Support/Citrix Receiver
[not loaded] com.citrix.kext.gusb (12.4.0 - SDK 10.9) [Lookup]

/Library/Extensions
[not loaded] com.avira.kext.FileAccessControl (1.2.5 - SDK 10.9) [Lookup]

System Launch Agents: ⓘ
[not loaded] 9 Apple tasks
[loaded] 169 Apple tasks
[running] 111 Apple tasks
[killed] One Apple task
one process killed due to insufficient RAM

System Launch Daemons: ⓘ
[not loaded] 36 Apple tasks
[loaded] 185 Apple tasks
[running] 108 Apple tasks
[killed] One Apple task
one process killed due to insufficient RAM

Launch Agents: ⓘ
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c 95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2017-07-08) [Lookup]
[running] com.avira.helper.avstats.plist (? cf66ea88 a28384e2 - installed 2018-01-20) [Lookup]
[loaded] com.citrix.AuthManager_Mac.plist (? 1ce99fae d10bd3ad - installed 2017-07-05) [Lookup]
[running] com.citrix.ReceiverHelper.plist (? bbfad3f1 7e1c3222 - installed 2017-07-05) [Lookup]
[running] com.citrix.ServiceRecords.plist (? 8e6543d 27768e09 - installed 2017-07-05) [Lookup]

Launch Daemons: ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-07-08) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-07-08) [Lookup]
[loaded] com.citrix.ctxusbd.plist (? 44dc9c9f 7c15dcb9 - installed 2016-11-10) [Lookup]
[loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2018-02-03) [Lookup]
[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-08-16) [Lookup]

User Launch Agents: ⓘ
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]
[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2018-02-03) [Lookup]

User Login Items: ⓘ
CleanMyMac 3 Menu Application (? 0 - installed 2017-12-20)
(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

Internet Plug-ins: ⓘ
AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-02-03) [Lookup]
CitrixICAClientPlugIn: 12.4.0 (installed 2018-02-03) [Lookup]
AdobePDFViewer: 18.009.20050 (installed 2018-02-03) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2018-01-25)

Safari Extensions: ⓘ
[enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-11-17)
[enabled] Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (installed 2017-07-02)

3rd Party Preference Panes: ⓘ
None

Time Machine: ⓘ
Time Machine not configured!

Top Processes by CPU: ⓘ
38% cloudd
4% kernel_task
4% iTunes
3% WindowServer
1% coreaudiod

Top Processes by Memory: ⓘ
654 MB kernel_task
632 MB Safari
288 MB iTunes
140 MB com.apple.WebKit.WebContent
100 MB loginwindow

Top Processes by Network Use: ⓘ
Input Output Process name
2 MB 3 KB iTunes
461 KB 27 KB mDNSResponder
354 KB 15 KB com.apple.WebKit.Networking
109 KB 44 KB Mail
9 KB 12 KB apsd

Top Processes by Energy Use: ⓘ
15.72 cloudd
9.36 syncdefaultsd
6.76 iTunes
4.76 WindowServer

Virtual Memory Information: ⓘ
3.96 GB Available RAM
17 MB Free RAM
4.04 GB Used RAM
3.95 GB Cached files
1 MB Swap Used

Software installs (last 30 days): ⓘ
Adobe Acrobat Reader DC (18.009.20050): (installed 2018-01-20)
ExpressVPN: (installed 2018-01-28)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events): ⓘ
2018-02-04 09:40:35 Last shutdown cause: 3 - Hard shutdown


Beachballing:
EtreCheck version: 3.4.6 (460)
Report generated 2018-02-04 10:15:15
Download EtreCheck from https://etrecheck.com
Runtime: 5:40
Performance: Below Average

Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.

Problem: Beachballing

Hardware Information: ⓘ
iMac (27-inch, Mid 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac12,2
1 2.7 GHz Intel Core i5 (i5-2500S) CPU: 4-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
BANK 0/DIMM1
2 GB DDR3 1333 MHz ok
BANK 1/DIMM1
2 GB DDR3 1333 MHz ok
Handoff/Airdrop2: not supported
Wireless: en1: 802.11 a/b/g/n
iCloud Quota: 90.25 GB available

Video Information: ⓘ
Intel HD Graphics 3000 - VRAM: 512 MB
AMD Radeon HD 6770M - VRAM: 512 MB
iMac 2560 x 1440

Disk Information: ⓘ
ST31000528AS disk0: (1 TB) (Rotational)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 999.35 GB (725.58 GB free)
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

HL-DT-STDVDRW GA32N ()

USB Information: ⓘ
USB20Bus
Apple Inc. FaceTime HD Camera (Built-in)
hub_device
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
USB20Bus
hub_device
Western Digital External HDD
1600BEV External disk1: (160.04 GB)
Untitled (disk1s1 - ExFAT) /Volumes/Untitled : 160.04 GB (160.02 GB free)
Apple Computer, Inc. IR Receiver
Apple Internal Memory Card Reader

Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus

System Software: ⓘ
macOS High Sierra 10.13.3 (17D47) - Time since boot: less than an hour

Gatekeeper: ⓘ
Mac App Store and identified developers

Kernel Extensions: ⓘ
/Library/Application Support/Citrix Receiver
[not loaded] com.citrix.kext.gusb (12.4.0 - SDK 10.9) [Lookup]

/Library/Extensions
[not loaded] com.avira.kext.FileAccessControl (1.2.5 - SDK 10.9) [Lookup]

System Launch Agents: ⓘ
[not loaded] 9 Apple tasks
[loaded] 172 Apple tasks
[running] 108 Apple tasks
[killed] One Apple task
one process killed due to insufficient RAM

System Launch Daemons: ⓘ
[not loaded] 36 Apple tasks
[loaded] 186 Apple tasks
[running] 107 Apple tasks
[killed] One Apple task
one process killed due to insufficient RAM

Launch Agents: ⓘ
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c 95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2017-07-08) [Lookup]
[running] com.avira.helper.avstats.plist (? cf66ea88 a28384e2 - installed 2018-01-20) [Lookup]
[loaded] com.citrix.AuthManager_Mac.plist (? 1ce99fae d10bd3ad - installed 2017-07-05) [Lookup]
[running] com.citrix.ReceiverHelper.plist (? bbfad3f1 7e1c3222 - installed 2017-07-05) [Lookup]
[running] com.citrix.ServiceRecords.plist (? 8e6543d 27768e09 - installed 2017-07-05) [Lookup]

Launch Daemons: ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-07-08) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-07-08) [Lookup]
[loaded] com.citrix.ctxusbd.plist (? 44dc9c9f 7c15dcb9 - installed 2016-11-10) [Lookup]
[loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2018-02-03) [Lookup]
[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-08-16) [Lookup]

User Launch Agents: ⓘ
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]
[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2018-02-03) [Lookup]

User Login Items: ⓘ
CleanMyMac 3 Menu Application (? 0 - installed 2017-12-20)
(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

Internet Plug-ins: ⓘ
AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-02-03) [Lookup]
CitrixICAClientPlugIn: 12.4.0 (installed 2018-02-03) [Lookup]
AdobePDFViewer: 18.009.20050 (installed 2018-02-03) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2018-01-25)

Safari Extensions: ⓘ
[enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-11-17)
[enabled] Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (installed 2017-07-02)

3rd Party Preference Panes: ⓘ
None

Time Machine: ⓘ
Time Machine not configured!

Top Processes by CPU: ⓘ
5% WindowServer
4% iTunes
3% kernel_task
2% Dock
1% coreaudiod

Top Processes by Memory: ⓘ
661 MB kernel_task
635 MB Safari
521 MB iTunes
145 MB com.apple.WebKit.WebContent
100 MB loginwindow

Top Processes by Network Use: ⓘ
Input Output Process name
17 KB 65 MB nsurlsessiond
587 KB 30 KB mDNSResponder
108 KB 54 KB Mail
9 KB 13 KB apsd
9 KB 7 KB cloudd

Top Processes by Energy Use: ⓘ
19.00 iTunes
4.02 coreaudiod
3.72 WindowServer
1.42 cloudd
1.32 hidd

Virtual Memory Information: ⓘ
3.90 GB Available RAM
28 MB Free RAM
4.10 GB Used RAM
3.87 GB Cached files
3 MB Swap Used

Software installs (last 30 days): ⓘ
Adobe Acrobat Reader DC (18.009.20050): (installed 2018-01-20)
ExpressVPN: (installed 2018-01-28)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events): ⓘ
2018-02-04 10:11:18 cloudd Crash [Open]
Cause: *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Path /Users/USER/Library/Containers/com.apple.cloudphotosd/*/Assets deleted/renamed, crashing.'
terminating with uncaught exception of type NSException
abort() called
2018-02-04 09:40:35 Last shutdown cause: 3 - Hard shutdown

Driftwood
04-02-2018, 04:12 PM
That's a lot of info & the answer could be in there somewhere, but apple isn't my first language.

However the last paragraph could have a clue in it.

Have you tried a clean shutdown & reboot.

mark1978
04-02-2018, 05:31 PM
Hey thanks for your reply, I have only done restarts, no actual shutdown, but will do it now. :)

Alex B
05-02-2018, 11:22 AM
The best way to speed up your Mac properly would be to get an SSD installed.

CYaBro
05-02-2018, 11:56 AM
Try booting in safe boot then restart again, as that sometimes clears out issues.
Power on and hold the shift key until you see the loading bar.

mark1978
06-02-2018, 10:38 AM
Hey, I did what you said and it really helped, its much faster and no beach balling, I never knew that Apple iMac had a safe mode!

CYaBro
06-02-2018, 01:13 PM
Hey, I did what you said and it really helped, its much faster and no beach balling, I never knew that Apple iMac had a safe mode!

Great!