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rocco
13-07-2017, 11:37 PM
Hi, I downloaded a wondershare program the other day which I have since uninstalled (but not completely by the looks of it)
I now get this pop up appearing "ws helper.exe" every time I launch my google chrome browse
How can I get rid of it..I have run my malwarebytes program on it but its still showing up

Bryan
14-07-2017, 08:59 AM
Try Revo Uninstaller

Lawrence
14-07-2017, 09:18 AM
Since it's already been uninstalled and if Revo has not been used there will be remnants still there

Run c-cleaner if you already have not(clean up plus Registry clean) ,run Junkware Removal Tool https://www.malwarebytes.com/junkwareremovaltool/

Also AdwCleaner https://www.malwarebytes.com/adwcleaner/

Clean temp files from your Browser

See if it cleans it up

1101
14-07-2017, 10:45 AM
I now get this pop up appearing "ws helper.exe" every time I launch my google chrome browse


reset/default chrome . Its under advanced options

then, in this order (after trying the malware scanners above, all set to max , not a quickscan)

have a look in ad/remove programs. There may be other crap that wondershare installed (look at date installed)
have a close look at the chrome shortcuts, sometimes the crap gets added into the actual shortcuts . right click & look at what the shortcut runs
eg Google\Chrome\Application\chrome.exe , NOT "Google\Chrome\Application\chrome.exe xxxx"
reset internet to defaults (control panel)
look at whats in the scheduled tasks
do a search through the registry for wondershare & wshelper etc

*** when running those malware scanners above, you MUST MUST disable the AV temporarily

rocco
14-07-2017, 03:45 PM
Thank you everybody..I ran the ccleaner registry cleaner and did the trick :-)