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SP8s
11-04-2017, 11:39 AM
Hi All

I'm having a few problems with intermitent intnet access and wondering if someone could have a look at the HJT log below, however, I've never had a problem like this before and it's doing my head in :waughh:

The router is a standard Spark Huawei which has been great Until now) there are 4 computers and a printer using the wireless connection and until Monday, everything was going well. Now, we're getting one or more computers unable to connect ... NOT always the same ones, however, mine (the one I'm using now) had a few connection problems but seems "stable" now.

I'm using ESET as my main protection and do regular scans with SAS, MB, ... any other recommendations would be appreciated as I haven't exactly been keeping up on the latest software. I'm also unable to install the Spark Broadband Assist ... just get a 404 error.

I'd like to try and fix this myself, just for the experience, but also getting a hold of Spark for a replacement modem ... before Easter, otherwise the wife will nail me to the shed wall !

ESET picked up the following :

8001

SAS picked up a lad of cookies - normal

HJT Log below

Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 10:36:45 AM, on 11/04/2017
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.14393.0953)


Boot mode: Normal

Running processes:
C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
C:\Program Files (x86)\Common Files\Motive\pcContextHookShim.exe
C:\Program Files (x86)\Common Files\Acronis\TibMounter\TibMounterMonitor.exe
C:\Program Files (x86)\Acronis\TrueImageHome\TrueImageMonitor.exe
C:\Program Files (x86)\Logitech\LWS\Webcam Software\LWS.exe
C:\Program Files (x86)\Logitech\LWS\Webcam Software\CameraHelperShell.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Users\david\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = %11%\blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
O4 - HKLM\..\Run: [AcronisTibMounterMonitor] C:\Program Files (x86)\Common Files\Acronis\TibMounter\TibMounterMonitor.exe
O4 - HKLM\..\Run: [TrueImageMonitor.exe] C:\Program Files (x86)\Acronis\TrueImageHome\TrueImageMonitor.exe
O4 - HKLM\..\Run: [LWS] C:\Program Files (x86)\Logitech\LWS\Webcam Software\LWS.exe -hide
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [GoogleChromeAutoLaunch_C8D43A3EEFF19C42AA31C68EEE7 A5AF4] "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --no-startup-window /prefetch:5
O4 - HKUS\S-1-5-19\..\Run: [OneDriveSetup] C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [OneDriveSetup] C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup (User 'NETWORK SERVICE')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\Program Files (x86)\Microsoft Office\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll/105
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Unknown owner - C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Acronis Nonstop Backup Service (afcdpsrv) - Acronis - C:\Program Files (x86)\Common Files\Acronis\CDP\afcdpsrv.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\WINDOWS\System32\alg.exe (file missing)
O23 - Service: Intel(R) Content Protection HECI Service (cphs) - Intel Corporation - C:\WINDOWS\System32\DriverStore\FileRepository\igd lh64.inf_amd64_0745f11ce6fc197c\IntelCpHeciSvc.exe
O23 - Service: Intel(R) Content Protection HDCP Service (cplspcon) - Intel Corporation - C:\WINDOWS\System32\DriverStore\FileRepository\igd lh64.inf_amd64_0745f11ce6fc197c\IntelCpHDCPSvc.exe
O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.Sta ndardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\WINDOWS\system32\DiagSvcs\DiagnosticsHub.Standa rdCollector.Service.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\WINDOWS\System32\lsass.exe (file missing)
O23 - Service: ESET Service (ekrn) - ESET - C:\Program Files\ESET\ESET Smart Security\ekrn.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\WINDOWS\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Intel(R) HD Graphics Control Panel Service (igfxCUIService2.0.0.0) - Intel Corporation - C:\WINDOWS\System32\DriverStore\FileRepository\igd lh64.inf_amd64_0745f11ce6fc197c\igfxCUIService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Malwarebytes Service (MBAMService) - Malwarebytes - C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\WINDOWS\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: pcCMService - Alcatel-Lucent - C:\Program Files (x86)\Common Files\Motive\pcCMService.exe
O23 - Service: pcCMService64 - Alcatel-Lucent - C:\Program Files\Common Files\Motive\pcCMService.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\WINDOWS\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\WINDOWS\System32\SensorDataService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\WINDOWS\System32\snmptrap.exe (file missing)
O23 - Service: Spark MAHostService - Alcatel-Lucent - C:\Program Files (x86)\Spark\SBA\1.0.1.92\ma\bin\MAHostService.exe
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\WINDOWS\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\WINDOWS\system32\sppsvc.exe (file missing)
O23 - Service: Acronis Sync Agent Service (syncagentsrv) - Acronis - C:\Program Files (x86)\Common Files\Acronis\SyncAgent\syncagentsrv.exe
O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\WINDOWS\system32\TieringEngineService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\WINDOWS\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\WINDOWS\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\WINDOWS\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 9795 bytes

Thanks in advance peoples
SP8's

Speedy Gonzales
11-04-2017, 02:33 PM
I would get rid of chrome, it's like a malware magnet.

I would uninstall Superantispyware. NOD32 should be good enough

Do a scan with with adwcleaner

Dont think you need malwarebytes either

Have no idea what TieringEngineService.exe belongs to. It maybe malware / a virus

SP8s
11-04-2017, 03:09 PM
Thanks Speedy

linw
11-04-2017, 03:37 PM
Chrome a malware magnet, Speedy????? Sure you aren't just failing to take into account its popularity?

Driftwood
11-04-2017, 04:15 PM
Norton's is popular too.

SP8s
11-04-2017, 04:28 PM
.... please don't mention the N word ... I'm having a bad enough day already ...

Speedy Gonzales
11-04-2017, 04:28 PM
It maybe popular it's still a malware magnet

linw
12-04-2017, 07:37 AM
Please explain. Never seen magnetic properties over years of using Chrome on several comps.

pctek
12-04-2017, 09:09 AM
I have Chrome, use it sometimes. Son has Chrome, uses it exclusively.
Never had any malware issues...

I tweaked it's settings and added adblock, to both PCs.
We both use NOD32.

I also would not just have NOD32 and nothing else either, it's great but what one can miss, another can pick up.

I had that ages ago, with a persistent hijacker I couldn't find, NOD didn't see it - using Firefox too then BTW.....

Lawrence
12-04-2017, 09:14 AM
Is any browser secure? ,a lot of people run out of date builds and have heaps of Extensions that are not all that secure

Chrome is popular and attracts more hacking attempts,just think of software you download and has Chrome added to the download if you are not careful and untick

https://www.bleepingcomputer.com/search/?cx=partner-pub-0920899300397823%3A3529943228&cof=FORID%3A10&ie=UTF-8&q=Is+Chrome+Secure

1101
13-04-2017, 11:10 AM
"I'm also unable to install the Spark Broadband Assist"
Just dont. It wont help you . :badpc:

"Now, we're getting one or more computers unable to connect ..."
probably either a wifi issue, or a router issue . Also try one computer at a time, with ALL other devices turned OFF

"using the wireless connection"
plug them all in via cable & see if it works any better. People expect too much from wifi, not allways a reliable connection method .
So many things can cause wifi issues.

Doesnt sound like a malware issue (unless its so bad its using all your internet bandwidth)

"C:\Program Files (x86)\Logitech\LWS\Webcam Software\LWS.exe
C:\Program Files (x86)\Logitech\LWS\Webcam Software\CameraHelperShell.exe"
Get rid of it. Not needed & Logitech cam software sometimes can cause issues. (crapware)