View Full Version : Can't access Asus suport site (dlcdnet.com.asus)

09-04-2017, 09:37 PM
I am trying to download the manual and latest drivers etc for a new ASUS UX330UA laptop running W10 Pro, but can't connect to the Global download site.
Have tried with Edge and IE11 on the laptop.
Have also tried Edge, IE11, and Firefox on two other computers here.

I keep getting the following error:
The connection has timed out
The server at dlcdnet.asus.com is taking too long to respond.
The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computerís network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

Speedy Gonzales
09-04-2017, 10:10 PM
It works now (http://dlcdnet.asus.com/pub/ASUS/nb/UX330UA/0409_E11329_UX330UA_A.pdf?_ga=1.97723737.718169481 .1491692400)

Is this it?? (https://www.asus.com/Notebooks/ASUS-ZenBook-UX330UA/HelpDesk_Download/)

09-04-2017, 11:02 PM
That's it, but still timing out.
I will try at work tomorrow.

Speedy Gonzales
09-04-2017, 11:13 PM
Odd it works here. Could be a firewall or something on your hdd thats stuffing things up. Did you install one?

09-04-2017, 11:15 PM
Managed to get what I wanted by logging into work through RDP and downloading the manual.

Weird why I can't do it directly from home?

Speedy Gonzales
10-04-2017, 04:24 PM
Must be something on your system causing timeouts. Something like a firewall?

Can you go to any other site and get whatever without it timing out?

10-04-2017, 07:30 PM
This is the only site causing problems.

11-04-2017, 10:03 AM
Its not just you

this morning
"Firefox can’t find the server at dlcdnet.com.asus"

however, this link worked perfectly