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B.M.
30-08-2016, 08:33 AM
My faithful old XP Desktop has become slow to start so I went looking for the problem.

Malware and Virus scans came up with nothing so I thought I take a look at Event Viewer.

Here I found the following.

What is it and how does one fix it?

7382

:thanks

wainuitech
30-08-2016, 08:50 AM
If you look on the right hand side window you'll see its saying your local (user) Profile is damaged, and loading a Temp one.

You can try running system restore back to before it started with the problem or create a new user profile, transfer all the data etc over to it.

BUT the downside is whatever caused it to corrupt in the first place may cause the same problem again.

https://support.microsoft.com/en-us/kb/326688 or https://neosmart.net/wiki/corrupt-user-profile/

B.M.
30-08-2016, 10:45 AM
Ok, tracking this event back I notice the Machine was updating and a NET Runtime warning was logged at 2:48am on 29-8-16 followed by the first Userenf Error at 3:18am after which the trouble started.

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Now moving onto System Restore, I note that Restore Points were made by Software Distribution Service about the same time.

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Sooooo, me thinks an update from Microsoft has caused the problem, which won’t come as a shock to anyone.

However, the Computer problem of “Slow to Start” preceded these events by weeks.

The Computer seems to work as good as ever once Windows is loaded, so I think I now have two different problems, one thanks to an Update and the other still not identified. :confused:

Renegade
30-08-2016, 11:00 AM
If you have system restore snapshots and a live cd, this has worked for me in the past
http://us.informatiweb.net/tutorials/it/7-windows/40--restore-the-registry-with-a-live-cd.html

1101
30-08-2016, 11:07 AM
XP = old (thats OK)
old = high chance your hard drive is on its last legs
hard drive old & tired can explain slowness & profile corruption issues (could also be other causes, but I'd bet the HD has issues)


Just finished a laptop fix , fast hardware(i5) but ran like a dog , barely usable.
Replaced HD , problem completely solved . Now runs as is should

"Profile is damaged, and loading a Temp one."
sometimes that fixes itself after a reboot , but its never a good omen

When you say slow to start, is that slow to load win, slow to turn on & initialise (POST) , slow to begin loading win (like the hard is stalled when 1st turned on )
Is it normal speed once Win has loaded & settled down?

B.M.
30-08-2016, 12:21 PM
Thanks Renegade, I’ll look more fully into that. :thumbs:

And I agree 1101 the HDD was a suspect so I ran chkdsk with all the fixes ticked and got the following:


Checking file system on C:
The type of the file system is NTFS.
Volume label is Local Disk.

A disk check has been scheduled.
Windows will now check the disk.
Cleaning up minor inconsistencies on the drive.
Cleaning up 1737 unused index entries from index $SII of file 0x9.
Cleaning up 1737 unused index entries from index $SDH of file 0x9.
Cleaning up 1737 unused security descriptors.
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Windows has made corrections to the file system.

156248158 KB total disk space.
136094332 KB in 262415 files.
97384 KB in 24283 indexes.
0 KB in bad sectors.
390526 KB in use by the system.
65536 KB occupied by the log file.
19665916 KB available on disk.

4096 bytes in each allocation unit.
39062039 total allocation units on disk.
4916479 allocation units available on disk.

Internal Info:
50 87 04 00 f5 5f 04 00 bd 5d 06 00 00 00 00 00 P...._...]......
e8 3a 00 00 06 00 00 00 5b 0b 00 00 00 00 00 00 .:......[.......
1c ad 63 46 00 00 00 00 ca 53 20 7a 01 00 00 00 ..cF.....S z....
36 cc c8 75 00 00 00 00 14 4a a9 14 75 00 00 00 6..u.....J..u...
6a 90 a1 44 01 00 00 00 24 d5 c0 a9 78 00 00 00 j..D....$...x...
99 9e 36 00 00 00 00 00 08 3b 07 00 0f 01 04 00 ..6......;......
00 00 00 00 00 f0 89 72 20 00 00 00 db 5e 00 00 .......r ....^..

Windows has finished checking your disk.
Please wait while your computer restarts.


For more information, see Help and Support Center at

OK, still not fully convinced I checked with Ashampoo HDD Control 2 and got This:

7385

So, now I’m not so sure there is anything significantly wrong with the HDD?

To answer your question about the boot time, it gets through the BIOS boot in no time and goes immediately onto the Windows Loading Screen but then comes the delay with black screen, followed by arrow cursor on black screen, followed eventually by Desktop.


Yes I know the Computer is old, but it’s fine for the Grandkids and neighbours kids and the only reason I’m using it is the Motherboard on my Computer died and I’m waiting for a new one which should arrive today or tomorrow.

That is bound to cause further trouble as I debate the “Marriage Arrangements” between “Microsoft and My Motherboard”. :rolleyes:

Anyway, we’ll jump that fence when we get to it. :D

wainuitech
30-08-2016, 02:13 PM
Hmmmm Take a look a bit more indepth in the sectors of the drive. Download the zipped, stand alone version of Crystal Disk Info Standard 4.6MB

http://crystalmark.info/download/index-e.html Extract the files and run, it will give details of the drive including any bad sectors.

B.M.
30-08-2016, 03:19 PM
OK, OTY, I'm way out of my depth now. :D

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Lawrence
30-08-2016, 05:08 PM
Try Hard Disk Sentinel http://www.hdsentinel.com/

The result you got is not bad but always have a second opinion

B.M.
30-08-2016, 05:40 PM
Thanks Lawrence, this is actually the third opinion and they all suggest there is nothing wrong with the Disk the way I read it. Mind you, I'm just going on the overall comments made by the various programmes because I don't understand the Technical Reports.

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wainuitech
30-08-2016, 06:00 PM
OK, OTY, I'm way out of my depth now. :D

7386 Sector wise the drives good. If a drives got bad or reallocated sectors that program will show them when a lot others wont.

The slowness, going by the report from chkdsk, could be simple old age in the drive or corruption / Windows bloat.

Renegade
30-08-2016, 09:00 PM
Thanks Lawrence, this is actually the third opinion and they all suggest there is nothing wrong with the Disk the way I read it. Mind you, I'm just going on the overall comments made by the various programmes because I don't understand the Technical Reports.

7387

Not bad sectors, but that message "Problems occurred between the communication of the disk and host 1701 times" is a likely culprit for performance issues.

wainuitech
30-08-2016, 10:20 PM
Problems occurred between the communication of the disk and host That message can mean theres a contact problem between the HDD and the sockets it plugs into. Could be dust build up, so simply removing the HDD, blowing out the sockets and put the HDD back may fix it - may not either.

Had that the other week on a old vista laptop. It was suggested by one other Person who knows all about computers the Laptop was dead as the drive was clicking and wouldn't boot :rolleyes: Quite simply the HDD had moved slightly, pulled it out cleaned it, and put it back making sure it couldn't move again :D good as gold now. ( as good as Vista gets anyway)

B.M.
31-08-2016, 08:44 AM
Not bad sectors, but that message "Problems occurred between the communication of the disk and host 1701 times" is a likely culprit for performance issues.

Yes, I looked at that too but then in bold it says "No Actions Needed".

I've just checked and that count is still 1701 so maybe that problem occurred years ago. :confused:

In the meantime we still have these event viewer problems and the computer is still slow.

Beats me. :badpc:

1101
31-08-2016, 10:08 AM
In the meantime we still have these event viewer problems and the computer is still slow.

Beats me. :badpc:

given its vintage , I'm not too surprised. XP was a bit more susceptible to slowdown & issues requiring reloads
It may need a re-install, it may need a new faster HD, could be malware, could be too many programs running in the background etc etc

run msconfig . Disable everything (as a test), reboot & see if thats any better
disconnect from internet , reboot & see if thats any better
install malwarebytes & run a full scan

make a new user profile (add user) , login as that user & see if any better (as you had profile errors)

zqwerty
31-08-2016, 01:25 PM
Maybe this problem:

http://techlogon.com/2011/03/28/how-to-fix-hard-drive-stuck-in-pio-mode/

B.M.
31-08-2016, 02:03 PM
Maybe this problem:

http://techlogon.com/2011/03/28/how-to-fix-hard-drive-stuck-in-pio-mode/


Ummm, does PIO apply to SATA Disks? :confused:

zqwerty
31-08-2016, 02:05 PM
No only IDE I think.