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NZHawk
11-08-2015, 08:21 PM
Windows 7 Home Premium
error:
user profile service failed the logon
user profile can not be loaded

tried:



registry adjustment suggested by MS ~ no change
creating a new user ~ able to login but the new user hangs with a blank screen ~ none of the standard icons appear
can access the user accounts through Safe Mode
there are only two users, but under C:\Windows\Users there are 6 listed?
did a system restore back one year ~ no change same error
have backed up the data


any suggestions on how to fix this without reformat would be appreciated!
Thank you!

1101
12-08-2015, 10:05 AM
Not a fix, but I would run some tests on that HardDrive. It may be starting to go bad .

also, run sfc /scannow
and a GOOD virus scan

To be honest, its going to be quicker to wipe & reload than try & find a fix if its that bad, not what you want to hear I know .

NZHawk
12-08-2015, 12:11 PM
Thank you! 1101 :)
Will run the HDD test
already did the SFC
trouble doing a virus scan ~ can only get into safe mode ~ anti-virus doesn't want to run.

But I feel better about a reformat ~ so heading in that direction ~ thanks!

beama
12-08-2015, 03:18 PM
how much hard drive space you got left

Speedy Gonzales
12-08-2015, 05:17 PM
https://support.microsoft.com/en-us/kb/947215

NZHawk
12-08-2015, 06:33 PM
Thanks Speedy ~ have done this w/o results

Speedy Gonzales
12-08-2015, 06:36 PM
So how much space is left on the hdd? As above

NZHawk
12-08-2015, 06:39 PM
C:\ 297Gb
D: (Recovery) 2.26Gb
E: (HP Tools) 86Mb