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View Full Version : Computer dies - consumer rights?



Nutman
17-07-2015, 08:26 PM
Hi, my computer which is only 18/19 months old (bought brand new from a major retailer) died. Returned to retailer and was the power supply and also graphics card. Both are under manufacturer warranty. So retailer sent parts away to be repaired, maybe replaced. Should the retailer itself replace the parts with new ones??Computer is out of the retailers one year warranty but under consumers G Act you would expect a new system to last a few years. Any thoughts would be appreciated. Cheers

Speedy Gonzales
17-07-2015, 09:28 PM
Depending on what the brand/model is ring them instead. It should last longer than a yr. Doesnt matter what a shop says

wainuitech
17-07-2015, 10:27 PM
Couple of key points here.
1. "my computer which is only 18/19 months old"
2. "Both are under manufacturer warranty. So retailer sent parts away to be repaired, maybe replaced."

Since its almost two years old, even though its under warranty, the retailer has done the right thing. Under the CGA they have to be given the right to get it sorted within a reasonable time. Theres the catch, a "reasonable time" is not defined, as whats reasonable to one person is not to another.

To quote from Consumer:

How long should repairs take?

It depends on the type of problem, and whether parts need to be sent back to the manufacturer. Some retailers tell us they aim to fix problems within two days, but in our opinion two to three weeks is more likely. If you ask how long the repair will take you're entitled to rely on their answer. If they take longer than that time, you have rights under the CGA.

Source
https://www.consumer.org.nz/articles/computers-and-your-rights

Nutman
18-07-2015, 12:02 AM
Cheers and thanks for link