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View Full Version : Groundhog Day: Updating Internet Explorer for windows 7 - again and again and again



braindead
16-03-2015, 05:43 PM
Hi all,

My brain has ceased functioning after hunting for solution to Internet Explorer Update Groundhog Day.

I'm running Win 7 Ultimate 32 bit and for several days I've stuffed around trying to update IE from v9.0.8112.16421 to what is being offered by Windows Update.

Currently the update list is:

- Internet Explorer 10 for Windows 7

- Security Update for Windows 7 (KB3023266)

I just tried updating to v10 but after rebooting I'm still stuck on v9 above, and Windows Update is offering me the same update list as above.

Yesterday WU made no mention of IE 10, but offered IE 11. Today IE 11 is not on the list.

Has anyone else here gone through this charade and found a solution? Can I just leave it at v9 and forget about updating IE? I don't use IE at all for browsing, only for web design checking.

Thank you very much!

wainuitech
16-03-2015, 06:08 PM
You can always try downloading / Installing manually, that sometimes works better. http://windows.microsoft.com/en-nz/internet-explorer/ie-11-worldwide-languages

braindead
16-03-2015, 06:27 PM
Thanks wainuitech. I did that on my IE v11 shift yesterday. The v11 installer required some added files listed as "Prerequisite updates for Internet Explorer 11". When installing these my system said they were already installed. So I went ahead and installed v11 anyway but after rebooting my IE version remained at v9.

braindead
16-03-2015, 06:47 PM
I downloaded IE v10 and like v11 it also failed to install.

wainuitech
16-03-2015, 07:22 PM
If they wont install it sometimes is caused by file corruption some place. You can try running sfc /scannow from a command Prompt as admin, and see if it finds anything, other wise some other suggestions https://msdn.microsoft.com/en-us/library/dn321445.aspx

braindead
16-03-2015, 07:31 PM
Will do :)

Speedy Gonzales
18-03-2015, 08:02 AM
Or try stopping the windows update service then delete what's in c:\windows\softwaredistribution folder. Then start the service again. Then check for updates again then try

If you do the above, look at the reportingevents file in the above folder first. See if there are any errors in it

linw
18-03-2015, 08:39 AM
I had a similar problem with Vista that ground-hogged SP1. Used an MS Mr Fixit solution and it remedied the prob. One of the things it probably did is clear the folder Speedy suggested.

braindead
18-03-2015, 04:14 PM
wainuitech: sfc /scannow - did that. All ok.

Speedy Gonzales: removed softwaredistribution folder. As anticipated, that also removed my list of previous successful updates. Rebooted and let Windows Updates scan for new files. It found IE11 and a bunch of other updates. Allowed install. WU did not request reboot. After reboot IE was still at v9 (in Program Files/Internet Explorer). On checking WU again it presented the same file list as previously.

linw: didn't work for me.

Speedy Gonzales
18-03-2015, 04:24 PM
Look at the reportingevents txt file. Look for error codes and post them

Is SP1 installed? Isnt IE 11 an option under programs and features / turn windows features on or off?

braindead
18-03-2015, 04:38 PM
Speedy Gonzales: no error codes. Yes, SP1 installed.

Windows Features: IE 11 is there and it's ticked.

wainuitech
18-03-2015, 04:52 PM
No idea if this will work or not, go into the control panel, double click Internet options, Advanced Tab - click the Restore Advanced Setting and Reset buttons. Select the Delete personal settings check box.

Keep in mind - when resetting it will wipe all your saved passwords browsing history, search providers, Accelerators, home pages, Tracking Protection, and ActiveX Filtering data.

Everything will be back to default. Sometimes if settings get screwed up theres problems.

May or may not help.


What AV are you using ? some of them can cause updates to fail as well ?????

Speedy Gonzales
18-03-2015, 05:15 PM
Maybe a corrupt profile? Is everything else working OK?

braindead
18-03-2015, 05:23 PM
wainuitech: ok did that. IE9 was working fine prior to this and is still working fine.
AV: Eset NOD32 & Malwarebytes. On all the time

braindead
18-03-2015, 05:26 PM
Speedy Gonzales: yes, everything else is working fine.

Speedy Gonzales
18-03-2015, 06:01 PM
Install everything else but IE 10 or 11. Reboot then try again

These are installed now right? (https://support.microsoft.com/en-us/kb/2847882)

Misty
18-03-2015, 07:17 PM
Have only skim read this thread ... but wonder ... have you seen the news tonight that Microsoft are pulling IE entirely !

braindead
18-03-2015, 07:50 PM
Speedy Gonzales: Yes.

braindead
18-03-2015, 07:53 PM
Misty: Well thank Gawd for that!

Speedy Gonzales
18-03-2015, 07:55 PM
Hmm I could have a quick look with teamviewer if you want. And see whats going on

braindead
19-03-2015, 12:18 AM
Thanks SG - much appreciated but I'll pass. The rest of the PC is working well and I have a pile of design/web work mounting up.

Many thanks to everyone who chipped in on the IE problem. This forum is worth its weight in bitcoin :)