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Dennis Marsh
16-08-2014, 03:07 PM
My neighbour complains that his Acer laptop has started to run slow. His OS is Win7 service pack 1 and the lappie has 3 GB RAM - yes 3 GB !!!
When I had a look itís running the following
88 process
26076 Handles
998 Threads
35% Memory
12 % CPU
There are so many process that itís difficult to know if there any that can be deleted.
Is there a guide that we could use or some such app?
Thanks

Speedy Gonzales
16-08-2014, 04:12 PM
Tell him/her to install ccleaner on it. Click on advanced so Chrome or whatever wont install.

Then go to tools/startup. Click on save to text file. Get them to give you a copy and paste it here. Do the same for programs that are installed. Tools / uninstall

kahawai chaser
16-08-2014, 04:13 PM
Microsoft's Sysinternals (http://technet.microsoft.com/en-nz/sysinternals/bb545027) diagnostic tools or suite may help. Maybe try Process Explorer and particularly Process Monitor. (http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx)

linw
18-08-2014, 12:45 PM
Also run Malwarebytes. There could be lots of PUPs (or worse) installed.

allenbgelinas
04-09-2014, 03:16 AM
Sometimes laptop runs slowly because it's overheating; use a laptop cooling pad to protect the laptop in the long run.

1101
04-09-2014, 10:02 AM
Remove Norton, Mcaffe, Vipre etc.
Give it a good clean out (uninstall programs), changes are its been filled up with crapware
Set IE back to default (via control panel) , to disable all the IE toolbars

Run a Malware scanner, Malwarebytes & Hitman Pro

reamslovenly
10-09-2014, 11:57 PM
Hi, I did experience same problems with my laptop and a friend gave me an advice to delete some irrelevant files because it might be the cause why it run so slow and it do good also. Foremost, I may recommend a reformat when things come to worst. I hope it will work out for you too.