View Full Version : Print queue not clearing.

02-07-2014, 01:13 PM
Running win 8.1.1 at work with network canon printer.

Sometimes the print queue doesn't clear after a print job, this then stops anyone else from printing.

Have narrowed it down to my PC any ideas.

02-07-2014, 04:36 PM
Could be a print driver issue.

Anyone else out there running win 8.1.1 with that printer ?
Are you using wifi ? Is the printer a wifi printer (oh, the horrors)
Is the printer INSTALLED on each PC or just shared off the server ? (or shared via another PC)
You would EXPECT a good network printer to be able to time out & go to the next doc in the print que....

I have seen newly installed (leased) printers cause absolute chaos when their printer drivers were riddled with bugs.

02-07-2014, 07:39 PM
Its been running fine up until about a month ago. Its a typical network office printer/photocopier running of the office server. I'm not sure how its all setup. We have had the Canon guy in to check the printer and he updated the drivers on all the computers.

As far as I can tell I'm the only one running 64bit but as I said it was running fine (8 months) until a month ago. I don't think its a Windows update either as our usual routine is to only install them when the main IT guy tells us to and mine didn't have any done when this happened. It's all very odd.

This afternoon I stopped sending any print jobs to see if anyone else triggers the same issue, we only have 5 computers use that printer so by tomorrow evening we should know if its only me.

02-07-2014, 08:43 PM
Something to check on ( may or may not do anything) - Some printers have a setting that if ticked can cause all sorts of problems. You may need to dig through the settings, ( mines in advanced)

This is from my network attached Brother:


Another thing that can cause problems is some printers cant handle PDF files to well, the printer software throws a fit and stalls, this can happen with a Newer OS / Old Drivers.


02-07-2014, 09:52 PM
Thought about pdfs as we mainly print them. But why after all this time.

02-07-2014, 10:36 PM
"IF" its a PDF problem, it may be caused by several things.

Depending on what the PDF reader is, could be an update to that or could be a windows update ( or some other program update) having a side effect.

If you are using a standalone PDF program, try using the inbuilt in W8 as a test.:2cents:

03-07-2014, 07:39 AM
I mainly use Nitro as my reader and Cute PDF for creating as our design software doesn't have an inbuilt PDF creator. We all use Cute actually but I'm the only one using Nitro as I have done ever since I started there just a year ago. Everyone else use Adobe :eek::yuck:

03-07-2014, 04:58 PM
I did no printing today and everyone else could print all day with no problems

Speedy Gonzales
03-07-2014, 05:09 PM
Try this (http://support.microsoft.com/kb/946737)

Step 2: Copy a command script to Notepad
Now we will have you copy and paste some commands to the Notepad document.

Carefully select (highlight) all the following text:
net stop spooler
del %systemroot%\system32\spool\printers\*.shd
del %systemroot%\system32\spool\printers\*.spl
net start spooler

Right-click the text that you selected, and then click Copy. In Notepad, right-click in the blank document, and then click Paste.

Carefully select (highlight) all the following text:


Right-click the text that you selected, and then click Copy. In Notepad, click Save As on the File menu.

In the File Name box, right-click, and then click Paste.

Note Notice that this file name differs from most other file names that you might have seen. That is because this file is a command script file.

Click Save.

Step 3: Run the command script file

Now that you have created the command script file, you will run it. To run it, you will copy and paste the name of the command script file in the Run box.

Carefully select (highlight) all the following text:


Right-click the text that you selected, and then click Copy. Click Start, and then click Run. In the Open box, right-click, and then click Paste.

Click OK.

Notice that the Command Prompt window opens to run the command script file that you created. Notice also that this window closes automatically when the command script file has finished running. If you do not see the Command Prompt window open, check that you saved the command script file by using the correct name and that you entered the correct command script file name in the Run box.

Note If this method does not work the first time, or if you cannot print anything after you use this method, restart your computer, and then try again.