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Chilling_Silence
26-04-2014, 02:32 PM
Hi all,

So I bought a UPS. Problem is this one shuts down after exactly 5 minutes of being on battery. It shouldn't, I can power it off then back on again and it'll run for another 5 mins, and it'll keep doing this for over 3 hours.

Took it back to PBTech, they tried telling me that's normal (BS that's normal!). Then they're trying to wrangle their way outta it coz I only have the box, the CD that came with it, the UPS itself and the power cable, but not the styrofoam packaging for inside the box.

I'm not seeing anything specifically in here about them charging a restocking fee because the packaging is missing, or whatever, based on the CGA.

Anybody had any experience in this?

Cheers


Chill.

pctek
26-04-2014, 02:55 PM
Took it back to PBTech, they tried telling me that's normal (BS that's normal!). Then they're trying to wrangle their way outta it.
Wondered how long it would take before you struck that.

They do this sort of thing all the time, right from when they very first opened, the very first store. Nothing has indicated they have changed any since.

I suggest you see the manager, make noises about CGA, bring up the Disputes Tribunal and watch them co-operate.

wainuitech
26-04-2014, 03:31 PM
Two things;

1.Whats the Make and model of UPS ?
Sure its not a power Setting in the Computer turning it off, 5 minutes sounds like a default time for a power shutdown.

2. The packaging is a load of BS, some places say you have to have the original packaging, but this is generally only because some people cant package something to save themselves :) , and being in the original packaging assures that it can travel without being damaged.
Example, Samsung warranty wording says it all really
Whenever possible, the product should be returned in its original carton and packing or alternatively in packing suitable to prevent damage to the product. Samsung will not accept responsibility for damage to the product during this transport caused by unsuitable or inadequate packing.

Normally when I sell Computers I suggest to people to keep the motherboard box. While its not essential its always handy if having to do a RMA claim, AND I always put any paid software licenses CD/DVD's in there as well, that way they know where they are.

As for the CGA, they state
Can the trader reduce my refund because I cannot return the goods in their original packaging?

No. The Act entitles you to a refund of the amount you paid. In our view it is reasonable that packaging might be broken or thrown away before a fault is discovered

Agent_24
26-04-2014, 03:51 PM
Is it a cheap UPS?

Low end UPSes often don't have adequate cooling or a big enough transformer to run indefinitely, so battery capacity means nothing, it will auto-shutdown after a specified time or when it gets too hot.

Chilling_Silence
26-04-2014, 05:55 PM
There was no mention anywhere of the shut-off though.

Definitely not the PC, happens if I have a Cellphone charger as the only thing done, or a router too...

wainuitech
26-04-2014, 06:28 PM
As asked before :p ---- 1.Whats the Make and model of UPS ?

Chilling_Silence
26-04-2014, 07:54 PM
Pass, took it back, they have it there to Henderson but they're now discussing with the Penrose branch (Main branch) how they're gonna handle it. Some el-cheapo brand...

pctek
27-04-2014, 07:07 AM
they have it there to Henderson but they're now discussing with the Penrose branch (Main branch) how they're gonna handle it.

When they first opened I made the mistake of buying something off them.
When I took it back (wasn't a fault, it was a incorrect description) he lost his english.

It took until Disputes was actually filed before he rang me and agreed to replace it.
Sudden english skills there too.....

While he did it, he ranted on and on about how unfair it was and what a ***** I was.
As I said, nothing has changed since, have seen others get the same kind of result over and over....

paulw
27-04-2014, 08:39 AM
I always kep all my packaging for the first 12 months just in case. Yep PBTech is great at selling things but if there's a problem they don't want to know you from my experience...

wainuitech
27-04-2014, 12:38 PM
I've actually got a dealers account with them , BUT never use it because they dont honor the actual REAL warranties.

Once I asked why did they only put a 1 year warranty for example on some components ( gigabyte and ASUS Motherboards) when in fact they have 3 Year by the manufacture ?

The reply was -- We put 1 year, if you want the other 2 years, if theres a problem YOU need to contact the manufactures directly --- :horrified Errrrr NO, you are the supplier -- Well thats how it is !

Never been back since :groan:

pctek
27-04-2014, 01:57 PM
The reply was -- We put 1 year, if you want the other 2 years, if theres a problem YOU need to contact the manufactures directly ---

Yeah, so many places do that......Advanced Computers over the shore too. Zcom...the list is quite large.

wainuitech
27-04-2014, 02:39 PM
Yeah, so many places do that......Advanced Computers over the shore too. Zcom...the list is quite large. That's why I use either Dove or Synnex for components, they have the real length of time. :thumbs:

Just checked on my Zcom account, the dealers warranty shows the correct times 3 years for gigabyte ASUS, maybe its the retail side they drop it ?

paulw
27-04-2014, 06:58 PM
I've actually got a dealers account with them , BUT never use it because they dont honor the actual REAL warranties.

Once I asked why did they only put a 1 year warranty for example on some components ( gigabyte and ASUS Motherboards) when in fact they have 3 Year by the manufacture ?

The reply was -- We put 1 year, if you want the other 2 years, if theres a problem YOU need to contact the manufactures directly --- :horrified Errrrr NO, you are the supplier -- Well thats how it is !

Never been back since :groan:

If they are selling these retail won't they have to honor the CGA and give the manufacturers warranty??

R2x1
27-04-2014, 07:21 PM
If they are selling these retail won't they have to honor the CGA and give the manufacturers warranty??
If you are determined, persistent and patient. They will whine and procrastinate at every step of the way in hopes you give up. If you persevere, they will s-l-o-w-l-y do the minimum the law demands.

wainuitech
27-04-2014, 08:43 PM
If they are selling these retail won't they have to honor the CGA and give the manufacturers warranty??
As R2 posted, they hope you will give up. You see what happens is they say its out of warranty, when in fact its not, the person with the faulty part then needs to buys a replacement, at the full price.

Whats been known to happen with some places is If they have to original part returned they then claim the original back under the real warranty, and resell the replacement, most of replacements under warranty are new anyway, some replacements may not be supplied in original packaging but if they have to original box theres no problem the manufactures simply change it over -- So they get two bites of the cheery so to speak.

Its no skin of their noses if its replaced in the actual time frame, they just make a claim to the manufacture.

This is why when buying parts from good suppliers, while at wholesale, IF theres any problems at least with good suppliers like Synnex and Dove - you call up give them the original invoice number, they look it up, if in warranty, and in stock , get a forward replacement often turning up the following day, send back the faulty component - they do the rest - No problems :)


Places like PBTech -- argue about real warranty times, have to jump through hoops and a lot of talking to different people to get what you are entitled to -- No thanks

pctek
28-04-2014, 06:54 AM
Just checked on my Zcom account, the dealers warranty shows the correct times 3 years for gigabyte ASUS, maybe its the retail side they drop it ?

No.
Had this experience a few years ago now........took an Intel CPU back (Wholesale buy) , he said no....send it to Intel.
Took 2 hours of persistence and refusing to leave (and thus creating an interesting scene for other customers wandering in and out) before he gave in to get rid of me.
never again.

paulw
28-04-2014, 09:04 AM
Thanx Wianui. At work we get everything from Ingram Micro. Never had an issue with warranty problems..

DeSade
28-04-2014, 09:08 AM
Looks like I am going to have a CGA fight on my hands but nothing to do with computer equipment.
But I am being premature, the store might decide to do the right thing (I somehow doubt it thou)

I'll start a new thread and keep you all updated, after all CGA fights are interesting to all usually.

1101
28-04-2014, 09:26 AM
Ive had the same BS from a distributor , for a motherboard . No warranty without the original box/manuals etc.
They claimed as it wasnt a retail sale (wholesale to us) they arnt bound by the CGA....which leaves the retailer (us) in the poop .

So it could well be that PBTech themselves cant return the UPS with all packaging.....benefit of the doubt...even though they could take the packaging out of the replacement
unit .