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Lurking
20-04-2014, 08:37 PM
Great reply to my GMail query, perhaps I will be lucky with this one tooo!.

Windows Explorer has that awful screen come up that states that Windows Explorer has encountered a problem as must close.

Dr. Google gave an answer from one of the clues and the dllcache file was copied from the Restore partition, and this worked once and and quickly reverted back to the problem window.

An answer to this would also be appreciated.

Lurking.

EFFIGY
20-04-2014, 09:01 PM
How long have you had this problem?
If the problem has occurred since update Tuesday, I would do a system restore to prior to April 8th and see how you get on.
But...
There are better qualified people on this forum.

Speedy Gonzales
20-04-2014, 09:54 PM
What have you installed recently thats added itself to the right mouse menu, when you use windows explorer?? Its usually something thats buggy or not compatible that crashes it

Lurking
21-04-2014, 11:09 AM
Hi Speedy, will get to you yet !!!.

Have tried the System Restore over several dates and always get the "Restoration Incomplete" screen every time.

There is a System Restore on the start-up flash screen, but have never thought to use this one, it might be of a different sequence of events and fatal in my hands, lol.

Only programs installed have been LibreOffice, Opera, McAfee Security and Kerio from the external drive.

Have tried to get rid of MSSE all together but have only blocked the auto update, the alert screen tells me that Avira virus is up to date, installed yesterday.

Getting to like wife's W7 more every day rofl.

Regards,

Lurking.

Driftwood
21-04-2014, 11:29 AM
Having McAfee, MSSE & Avira installed won't help things.
Pays to use ony one antvirus.

wainuitech
21-04-2014, 11:49 AM
Having McAfee, MSSE & Avira installed won't help things.
Pays to use ony one antvirus.
:thumbs:


First thing remove ALL the antivirus programs, often if you two or more they will fight one another causing all sorts of problems.

Once all removed, open a command prompt as admin (right-click "command prompt" - run as administrator) type in sfc /scannow <press enter> Let it scan, if it finds anything and fixes or replaces them - good, have your wndows DVD handy ( unless its a name brand computer/install)as it may ask to the DVD.

Once thats done, type chkdsk /r <then press enter> you will get a message saying it cannot perform the operation and ask you if you want to schedule it at the next reboot. Type Y, then type Exit, reboot the computer, chkdsk will run on next boot (or should).
Try it without any AV installed first, then assuming its OK put back 1 ONLY.

Edited:
Getting to like wife's W7 more every day rofl. What OS are you having problems with ?

Lurking
21-04-2014, 10:21 PM
:thumbs:


First thing remove ALL the antivirus programs, often if you two or more they will fight one another causing all sorts of problems.

Once all removed, open a command prompt as admin (right-click "command prompt" - run as administrator) type in sfc /scannow <press enter> Let it scan, if it finds anything and fixes or replaces them - good, have your wndows DVD handy ( unless its a name brand computer/install)as it may ask to the DVD.

Once thats done, type chkdsk /r <then press enter> you will get a message saying it cannot perform the operation and ask you if you want to schedule it at the next reboot. Type Y, then type Exit, reboot the computer, chkdsk will run on next boot (or should).
Try it without any AV installed first, then assuming its OK put back 1 ONLY.

Edited: What OS are you having problems with ?

Wai, have removed Avira, McAfee, Kerio. Also Opera.

Run both sfc /scannow and chkdsk /r nothing showing on these.

OS is XP SP 3

Lurking.

wainuitech
21-04-2014, 10:51 PM
Ok, open eventvwr by clicking start / Run type in eventvwr - once open look under system - where explorer crashed, hopefully there will be an entry ( error) double click it to open, in the description will hopefully be a message giving some clue as to what happened. Post back what it says ( fully). Not one of MS's helpful ones " explorer crashed" :rolleyes: No kidding

Failing that since the other two system checks didn't find anything & by the sounds of it System restore is also damaged you "may" need to do a repair install on XP (second last resort).

Lurking
22-04-2014, 10:27 AM
Wai, thanks for that.

OMG, eventvwr whew, plenty of meat in that file !, but nothing on explorer, mostly other abbreviations and Service Control Manager.

Noticed that IE has been scrubbed clean off this pc, wtf !, tried downloading IE8 for XP which I think was the ver. on board, but it won't load either.

Our usual pcguru has shifted from nearby way across to the WEST, where it's safe. Me thinks we will have to leap-frog over wife and upgrade to W8.1, no bells and whistles tho.

Lurking.

Ps. The System Restore under the Dos flash screen would be too lethal for me to work through.

lurks.

wainuitech
22-04-2014, 11:00 AM
Noticed that IE has been scrubbed clean off this pc, wtf That wouldn't be helping, IE is used for several other components in Windows, so while it may not be used, if its removed it can cause problems.

Try putting it back Via XP -- Have a read of http://support.microsoft.com/kb/307894 Look for IE in the list, you will get all sorts of warning but removing then reinstalling may fix it.

Lurking
23-04-2014, 02:56 PM
Speedy, is there anything untoward in this HJT Log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 1:52:11 p.m., on 23/04/2014
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
C:\Program Files\Java\jre7\bin\jqs.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Google\Update\1.3.23.9\GoogleCrashHandler.ex e
C:\Program Files\Avira\AntiVir Desktop\avshadow.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Documents and Settings\All Users\Application Data\Anti-phishing Domain Advisor\visicom_antiphishing.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Canon\Solution Menu EX\CNSEMAIN.EXE
C:\Program Files\Canon\Solution Menu EX\CNSEUPDT.EXE
C:\WINDOWS\system32\freecell.exe
C:\Program Files\Trend Micro\HijackThis\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
O2 - BHO: (no name) - {2F364306-AA45-47B5-9F9D-39A8B94E7EF7} - (no file)
O2 - BHO: Canon Easy-WebPrint EX BHO - {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} - C:\Program Files\Canon\Easy-WebPrint EX\ewpexbho.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
O3 - Toolbar: Canon Easy-WebPrint EX - {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - C:\Program Files\Canon\Easy-WebPrint EX\ewpexhlp.dll
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: Download All by FlashGet - G:\IBM C drive files\Program Files\FlashGet\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet - G:\IBM C drive files\Program Files\FlashGet\FlashGet\jc_link.htm
O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://oas.support.microsoft.com/ActiveX/MSDcode.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1361328782562
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - http://download.eset.com/special/eos/OnlineScanner.cab
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpda teService.exe
O23 - Service: Avira Scheduler (AntiVirSchedulerService) - Avira Operations GmbH & Co. KG - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira Real-Time Protection (AntiVirService) - Avira Operations GmbH & Co. KG - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Canon Inkjet Printer/Scanner/Fax Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Oracle Corporation - C:\Program Files\Java\jre7\bin\jqs.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Skype C2C Service - Skype Technologies S.A. - C:\Documents and Settings\All Users\Application Data\Skype\Toolbars\Skype C2C Service\c2c_service.exe
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files\Skype\Updater\Updater.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe

--
End of file - 8568 bytes

Thanks,

Lurking.