View Full Version : Win 8.1 login issue

14-03-2014, 08:56 PM
A friend of mind has a new HP all in one. when he logs in at start up screen the password box adds a dash in front on his password ie if his password was help then when he types the "h" he get two **

When you view the password it would look like "-help" if he goes back and deletes the dash in front of the password he is then able to enter the correct password and login.
TIA Wayne

14-03-2014, 09:27 PM
What happens when he types normally in say a text document (use wordpad if theres no other office product installed), does it put the - as well in (use the actual password to type in as a test)

15-03-2014, 09:29 AM
No problem with typing emails etc I have check the keyboard to seen if i could cause the issue by typing the first letter of there password, it seems to only happen when they first login and the first time they search in say the google search box. After that its okay.
Thanks Wayne

15-03-2014, 09:37 AM
I wonder if it is some security program (or virus!) interfering?

15-03-2014, 09:51 AM
Try a different keyboard?

15-03-2014, 10:01 AM
Thanks guys, system is brand new, will try a wired keyboard & mouse. Not sure what AV program they are using will check and report back.
cheers Wayne.

15-03-2014, 10:34 AM
Aha! (perhaps :p)