View Full Version : Phone scam

06-12-2013, 01:19 PM
I have a computer that was a victim of the "Microsoft phone scam"
they didn't get any money
but they did install a boot program requesting a password.
the owner doesn't know the password
it seems that it must be part of the boot process because the windows logo doesn't appear
Microsoft XP Home
boot to safe mode ~ requested password
Last Known Good Configuration ~ requested password

anyone deal with this?
any suggestions how do I get this program off

Thank you!

06-12-2013, 01:44 PM
Depending on if its disabled anything else ( like the Optical Drive as some do) You can try booting from a bootable CD - try hitmanPro - Kickstart http://www.surfright.nl/en/kickstart it may boot from that and disable the lock so it can be removed.

OR Remove the drive, slave it and scan with Malware programs, they may find and remove it.

06-12-2013, 02:08 PM
great suggestions thank you will give them a try :)

06-12-2013, 03:12 PM
wouldn't boot to hitmanPro - Kickstart
have remove the drive and scan with Malware program

Speedy Gonzales
06-12-2013, 03:36 PM
Is it similar to this? (http://triplescomputers.com/blog/casestudies/solution-this-is-microsoft-support-telephone-scam-computer-ransom-lockout/)

06-12-2013, 03:49 PM
yep ~ exactly
unfortunately the computer has been rebooted several times.
Will try what is suggested