View Full Version : 24/7 Hosting - Is the good recommendations fake?

11-11-2013, 05:39 PM
I've been hearing for a while how good 24/7 hosting is and their support service is really good and fast/effective...

Are those recommendations actually true?

I've emailed them yesterday - was told estimated response time 59 mins...so ok i'll wait...
today - no response - so emailed them again and was told estimated response time 19mins...

still nothing, so ringing them now - been on hold 59 minutes so far?

Is this normal...or am i just getting in touch at a bad time for them?

11-11-2013, 05:47 PM
Personally, Think you have answered your own question by what you wrote relating to times etc and whats advertised.

11-11-2013, 05:50 PM
Yes but I am wondering if its just a blip in their system? if everyone else has experienced pretty good service? or if its a continuous thing that happens with them... as I'm not worried if it happens now and again but if it happens like this all the time then obviously they're not a good team to host with...

11-11-2013, 06:11 PM
I've recently moved all my customers domains to another host as 24/7 support was pretty bad.
Sometimes they were OK but not when I really needed the support. :)

11-11-2013, 06:20 PM
Ok well I guess 24/7 hosting is out - will go find someone else

11-11-2013, 09:04 PM
I have had good experiences with them. If you stay on the line after you have emailed them they usually get back to you pretty quickly.

11-11-2013, 09:06 PM
What problem do you have with your hosted web site?